Customer Service Manager

MAYRA MEDA

***** ******* ***** **. *******, TX. *7433

435-***-**** *********@*****.***

OBJECTIVE

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Seeking an entry-level position within the customer service area

where my skills will be utilized with the growth of the

company.

WORK EXPERIENCE

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Contact Point - Mystery Shopper St.

George, UT.

. Provided approximately 15 recorded calls an hour to measure

the level of customer service quality within a variety of

companies (hotels, auto repair, resorts, hospitals, service

providers, etc.) Also responsible for analyzing every

aspect of the call with Conversation Analytics Software

after the calls were completed. In addition, also assisted

Operations Manager with organizing tasks and deadlines with

companies.

Walmart - Garden Center Associate/Cashier St.

George, UT.

. Assisted Garden Center customers by providing information

and advice regarding the selection, purchase, and care of

products while focusing on the sale of plants and

horticultural products. Also responsible for care and

maintenance of nursery; watering and maintaining plants and

tending to department needs. Additionally, would also

follow through on customer comments and complaints,

acknowledging them and taking further action when needed.

EDUCATION

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. Brea Canyon High School (Graduated 2011)

Brea, CA.

. Fullerton College - Majored in Criminal Law (2011-2012)

Fullerton, CA.

STRENGTH

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. Bilingual (English and Spanish)

. Dependable and reliable

. Cooperative and enthusiastic

. Can execute a task within a short period of time

. Extremely productive in a high volume, high stress

environment

SKILLS

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. Great customer service skills

. Strong communication skills and interpersonal skills

. Ability to multi-task in a fast paced environment

. Proficient with Microsoft Office, Type 56WPM, 10 key

REFERENCES

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Available upon request

Contact this candidate