Customer Service Sales

Steve Eugene Grinter

702-***-****/direct

702-***-****/home

*****.*******@*****.***

http://www.linkedin.com/pub/steve-grinter/la/b39/23a

Objective: Obtain a full time position that utilizes my problem solving ability with my financial customer service experience(s) to make

a positive contribution towards an organization.

WORK EXPERIENCE

Student - College of Southern Nevada

01/2013 – Present

Las Vegas, Nevada

Student Major: Accounting [13 credit hours needed towards graduation]

Time Warner Cable

04/01/2011 – 03/30/2012

Hollywood, CA

Account Manager/Collections Specialis

Provides services to customers through the use of telephone or dialer, handling 85+ inbound calls per day.

Good working knowledgeable of billing systems, Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting

Act (FCRA), Equal Credit Opportunity Act (ECOA) and Public Service Commission (PSC) regulations preferred.

Grandview Geraniums

Carson, CA

10/2010 – 04/2011

Sales Manager (Contract Employment)

Responsiblilties included, but not limited to the performance and development of the Account Executives. Prepares

action plans by individuals as well as for effective search of sales leads and prospects. Conducts review with Account

Executives o build more effective communications, to better understand training initiatives and development needs,

and to provide insight for improvement of sales activity and overall performance.

Leading Edge Recovery Solutions LLC

5/2010 – 7/2010

Client Service Liaison/Collector

Collection and skip tracing, call monitoring, account reviews/audits, tethering with new team members and side-by-

side counseling and monitoring. Handle escalation calls, complaint calls and customer contact when needed, payment

processing verifications and approvals (i.e.,- settlements/balance in full, credit, debit and EFT payment processing)

AUTODIALER EXPERIENCED.

VA Long Beach Healthcare System

11/2008 – 10/2009

Program Support Assistant

Research eligibility for veterans and contract service providers IAW (in accordance with government regulations)

along with ancillary charges in order to correctly obligate funds. Working knowledge of industry-specific forms,

coding and reimbursement methodologies and general medical terminology (i.e.,-UB-92,CMS 1500,UB-40,HCPCS,

DRG’s and weighted calculations, ICD-9, Electronic Data (EDI) claims).

Triumphant Mortgage and Realty

12/2005 – 11/2008

Mortgage Loan Officer

Provide second and third line support across the portfolio which include real estate compliance (i.e.,- loan origination,

escrow, title and warranties) supporting a wide range of monitoring activities within a specified time. Working closely

with customers in resolving financial issues during the entire loan process to closing.

Mercedes-Benz of Long Beach

8/2003 – 10/2007

Automotive Sales Consultant

• Demonstrate product (automobile), capabilities and features that placed our product line in a much more

superior and value-laden position in contrast to the competition.

•

EDUCATION

College of Southern Nevada

Las Vegas, Nevada

Major: Accounting

Software application skills

MSWord, Excel, Power Point and Outlook, WPM: 46

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