Quality Assurance Software

Jean Shao

Phone: 647-***-**** ****.****@*******.***

LinkedIn Profile:

http://www.linkedin.com/in/jeanshao

EXPERIENCED SOFTWARE QA TESTER

Expert in Automated and Manual Testing Prior Developer Experience 8-

Year Record of Proven Results

. Senior Software QA tester with full software development lifecycle

experience, including designing, developing and implementing test

plans, test cases and test processes fueling swift corrective actions,

significant cost savings and fault-free audits. Looking for a new

challenge as software QA tester.

. Qualifications include eight years of QA software testing

experience and two years of software development and user-acceptance

testing experience.

. Backed by strong credentials including a computer science bachelor

degree, MCSE, MCDBA, MCP certification; advanced command of various

testing suites and monitoring tools; and cross-platform skills in

Windows, Linux and UNIX.

. Strong communication capabilities including speaking Mandarin,

Cantonese and English; advanced skill in Word, Excel and PPT; and

Business communication certificate from Ryerson University.

SKILLS SUMMARY

SQA Testing & Regression & Negative Testing Automation

Methodologies Testing Defect/Bug Tracking

Test Plans, Cases & UI & Compatibility Testing Test Strategies &

Processes Functional SQL Query Coverage

Requirements Performance/Load/Stress QA & QC Standards

Scripting & Testing Mobile apps testing

Documentation SaaS testing Code review

Web-based application Localized product testing

testing

Globalization

PROFESSIONAL EXPERIENCE

Iseehear Inc. - Toronto ON. (http://www.iseehear.com)

Software QA tester specializing in functional, performance and user

acceptance testing, responsive web design testing on Desktop, Mobile and

Tablet for Apple( iOS), Android with different types of browsers

Software Quality Assurance Tester (Contract), 5/13 to Present

Serve as a key member of software development team as the QA tester on

development projects for delivering online Data Management Solutions to

laboratories in the biomedical research community clients. Participate in

developing and implementing quality-assurance and quality-control

methodologies to ensure compliance with QA standards and customer

specifications. Results:

. Gather user requirements and read specification to filter out the

testing scope and set testing priority

. Create and executed test plans, cases and scripts to uncover, identify

and document software problems and their causes.

. Review code to see the root cause about the bugs and defects, provided

recommendation for code modification

. Report and track bugs and cooperate with developer to fix the issue.

Cisco WebEx - Shanghai China (http://www.webex.com)

Software QA tester providing quality-assurance assessment of WebEx web-

based applications such as online meeting, training, event, sales, helpdesk

Software Quality Assurance Tester, 01/05 to 01/11

Served as lead QA tester oversaw quality-assurance testing for client

software and systems development projects. Performed system, unit,

performance, load, regression testing. Provided with detailed reports on

quality metrics, identified bugs/flaws and recommended fixes. Results:

. Scheduled and hosted knowledge transfer meetings with developers and

architects to define and publish test strategy, test methodology, test

process and QA standards

. Designed and implemented automated testing tools and programs addressing

areas including web performance impacts, software scenarios, regression

testing, negative testing, error/bug retests and usability.

. Documented software defects using bug tracking system and reported

defects involving program functionality, output, online screen and

content to software developers.

. Delivered thorough QA testing reports that determined product quality

and release readiness.

. Recorded and hosted training for European vendors to do delta

globalization testing.

. Rolled up and categorized defects and typical issues for future

reference and knowledge sharing.

. Understood and utilized VB and Java in testing script.

. Awarded Best Contributor in WebEx T26 Release.

Shanghai ICON Electronic System Engineering Co., Ltd. - Shanghai China

IBM product QA tester specializing in Tivoli, Rational, Web Sphere

Software QA, 8/02 to 1/05

. Performed as an IBM product QA Professional on projects including

Tivoli, Rational, WebSphere, DeveloperWorks

. Awarded IBM Best QA of Vendor in 2003 ( with average index of

deliverables higher than

99.6%)

. Performed test cases throughout the integration environments by using

CMVC and Lotus Notes

. Provided weekly project updates to the project managers and the testing

managers

Shanghai S.Q. Enterprises LTD. - Shanghai China

Web Designer and DBA

. Developed company's website and created database

. Maintained the product DB

EDUCATION & CREDENTIALS

Ryerson University - Toronto, ON

Graduate Certificate Business Communication, 2012

University of Shanghai for Science and Technology - Shanghai, China

BS in Computer Science, 2002

Open Lab - Shanghai, China

Microsoft certified Database Administrator (MCDBA), MCSE, MCP, 2001

TECHNOLOGY SKILLS

HP Quality Center, HP QuickTest Professional, HP LoadRunner, Selenium

Suite, JIRA; Java, C#, VBScript, Eclipse, TOAD, MySQL, .Net, XML, Windows,

Linux, Unix; Lotus Notes, Microsoft Office Suite

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