Customer Service Administrative Assistant

Beverly-Ann Webb

**** ********* ********

Burlington, ON L7M 3K9

Mobile: 905-***-****

************@*******.***

Objective:

To use my communication and team work abilities for a company to enhance the

work environments goals as well as my own, on a daily basis.

Skills & Achievements:

•College Diploma in Office Administration – Medical at Mohawk College

•Solid computer skills in Microsoft Windows & Excel

•Excellent written & verbal communications skills

•Exceptional organizational skills and able to multi-task various office duties,

including fax, filing and mail distribution

•Provide office support including general office duties and professional

telephone skills

Employment:

Receptionist & Veterinary Assistant - December 2011 to Present

Askey Animal Hospital - Burlington, ON

•Answer incoming calls regarding treatments, fees, and veterinary services

•Enter all patient information into the facility's computer database

•Dispense home treatment medicine, dispencing instructions, process

payment transactions

•Schedule appointments and surgeries, make progress calls and reminder

calls

•Assist veterinarian with exams, treatments, procedures, and euthanasia

Cashier & Customer Service - April 2011 to December 2011

Terra Greenhouse (Seasonal) - Burlington, ON

•Responsible for money transactions with customers

•Excellent knowledge in all departments; informative on specials, discounted

items, inquiries on seasonal products

•Basic knowledge on plant and nursery care

•Required to achieve customers needs for all occasions

Customer Service Representative - August 2009 to November 2010

Pethealth Inc. - Oakville, ON

•Recieved 80 to 100 inbound calls on a daily basis from Canadian and US

clients

•Answered inquiries and provided information to customers

•Explained the types and costs of services offered

•Arranged billing services, recieved payments, and logged complaints

•Accessed and processed information, maintained data records and

performed general office duties

Office Administrative Assistant - September 2008 to May 2009

Turf Management Systems Inc. - Mississauga, ON

•Assisted manager with year-end totals and other monthly projects

•Compiled and updated database daily for fertilizer sales orders for over 50

franchises

•Utilized computer programs to track inventory items for the materials

department

•Responsible for creating and distributing purchase orders, invoices, business

card orders and decal orders

• Managed annual incentive items to franchises and the warehouse

References available upon request

Contact this candidate