Customer Service Manager
Resume:
CURRICULUM VITAE
PERSONAL DETAILS:
NAME : Agata Gorywoda
DATE OF BIRTH : 20 November 1989
ADDRESS : ** **** **** *******
West Sussex
RH11 7QG
MARITAL STATUS: single
PHONE NUMBER : 074********
MAIL ADDRESS: ***********@*****.***
EDUCATION :
2005-2008 - High School in Racib rz
2008 - 2011 - Higher Vocational School of Languages in Racib rz
SPECIALIZATION: English studies with teacher training, BA degree in
September 2011
Principal subjects : Didactics and Methodology, Psychology, Pedagogic,
English and American History and Literature, Old English, Phonetics and
Phonology,
WORK EXPERIENCE:
1st November 2013 - The Body Shop in Crawley (part-time)
position held: Sales Assistant
RESPONSIBILITIES :
- sorting products, making sure they are well displayed to the customer
- offering help around the shop floor, making sure every customer is
satisfied
- handling cash, card payments, closing till at the end of the day
- taking delivery, dealing with damages, making orders, checking the stock
level on the shop floor and the warehouse
2nd November 2013 - Coaching Halt in Maidenbower (part-time)
position held: Waitress/Bartender
RESBONSIBILITIES :
- providing good customer service such as serving food, drinks, taking
orders, making offers, well-presented by being clean and tidy
- checking customer's satisfaction by asking them "Is everything ok with
Your food today?"
- communication and support to customers with different disabilities such
as wheelchairs
- dealing with customers of different age, gender and background
- making sure that bar and working place is clean and tidy at all times
using appropriate disinfectants
- fallowing health and safety rules and company policies
- reporting more complicated problems to my Manager
- dealing with cash, card transactions, closing tills
- being responsible for my own till account
- supporting my colleagues by being a good team player
- covering for sickness and annual leave
January 2012 - September 2013- Netwerk VSP in Utrecht ( Netherlands)
position held: Quality Controller
RESPONSIBILITIES:
- checking and controlling quality of the products
- checking correct destination such as correct address a post codes
- making sure parcels are correctly packed
- I was doing handover for another shift
-I was responsible for providing correct reports to my Team leader
- taking orders over the phone, e-mail and fax
- dealing with delays, customer complains
October 2011 - December 2011 - - Big Star store in Racib rz,
position held : Sales Assistant
RESPONSIBILITIES:
- opening and closing the shop
- sorting clothes, making sure they are well displayed to the customer
- offering help around the shop floor, making sure every customer is
satisfied (correct size, correct color, doing propositions)
- handling cash, card payments, closing till at the end of the day
- taking delivery, dealing with damages, making orders, checking the stock
level on the shop floor and the warehouse
- telephone communication with customers regarding to the stock
January 2011- May 2011- - Brooklyn club in Racib rz,
position held: Bartender
RESPONSIBILITIES:
- providing good customer service such as serving food, drinks, taking
orders, making offers, well-presented by being clean and tidy
- checking customer's satisfaction by asking them "Is everything ok with
Your food today?"
- communication and support to customers with different disabilities such
as wheelchairs
- dealing with customers of different age, gender and background
- making sure that bar and working place is clean and tidy at all times
using appropriate disinfectants
- fallowing health and safety rules and company policies
- reporting more complicated problems to my Manager
- dealing with cash, card transactions, closing tills
- being responsible for my own till account
- supporting my colleagues by being a good team player
- covering for sickness and annual leave
- prioritizing my work load
- I was meeting the time scale set up by the company
01.09.2010 - 01.10.2010 - Practice in Secondary School In Lubomia,
position held: Teacher Assistant
RESPONSIBILITIES:
- organizing, planning and leading lessons
- giving and checking homework to pupils
- making sure I am understood
- responsible for safety of the children during the lessons and on school
premises
- providing school report as well as informing parents about children's day
to day achievements
- attending and being involved in staff meetings
- fallowing school's policies and procedures
- punctuality
- adjusting to children with special needs
14.02.2011-18.03.2011 - Practice in Elementary School in Pogrzebie?,
position held: Teacher Assistant
RESPONSIBILITIES:
- organizing, planning and leading lessons
- giving and checking homework to pupils
- making sure I am understood
- responsible for safety of the children during the lessons and on school
premises
- providing school report as well as informing parents about children's day
to day achievements
- attending and being involved in staff meetings
- fallowing school's policies and procedures
- punctuality
- adjusting to children with special needs
Summer 2009, 2010 and 2011 -Summer job in Deka Markt supermarket in
Beverwijk, Netherlands
position held: Order Picker
RESPONSIBILITIES:
- taking the orders
- sorting different products
-preparing the orders
- dealing with damages, making orders, checking the stock level in the
warehouse
- cleaning my workplace during and after work
- preparing reports in the end of work
- taking delivery
-taking care of the product's quality
LANGUAGES :
Polish - native
English - fluent
German - elementary
Dutch- elementary
Personal skills and competences:
friendly, hard-working, self motivated, excellent interpersonal
communication skills, good planning and management skills, ability to work
as a member of a team, creativity, patience, decision making skills, always
punctual
Computer skills: Microsoft (Excel, Power Point, Word) Adobe Reader, Windows
Other courses and certificates : Driving license B (since 2008)
First Aid Course ( in 2008)
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