Customer Service Manager

Terrance Sam

**** ******* **** ****

Fresno, TX 77545

832-***-**** (Mobile)

acb4f9@r.postjobfree.com

CAREER OBJECTIVE

To work with a professional group that will utilize my knowledge and skills towards the

contribution to the success of the company. To utilize my proficiency in principles of sales,

accountancy, finance, and computer applications towards effective performance of my duties.

EDUCATIONAL BACKGROUND

Lamar University, 2012

Bachelor of Business Administration: Finance

PROFESSIONAL EXPERIENCE

APAC Customer Service 10/2013-

Customer Service Representative at Home

• Resolve customer questions, concerns, and requests

• Provide pricing, delivery information, and process orders

• Record and verify customer information

• Accurately record data into computer

• Educate and/or sell the client’s product or service to the customer

• Verify customer satisfaction

• Worked overtime to support the needs of business

Capital One-Gateway Beaumont 07/2010 – 08/2012

Teller II

• Sold products and services to new and existing clients

• Achieved highest seller in district with over 62 referrals per month

• Input transaction data into accounting terminal

• Assisted with cash deposits and check disbursements

• Conducted balances, transferred funds, and tracked deposits

• Established pipeline and help built relationships for bankers

• Supported managers in the interview process

• Mentored new hire in learning the operating systems, teller policies, and procedures.

• Published Teller’s Policies and Procedures handbook for Gateway Branch of Capital One

• Processed branch Cash Flow Statement quarterly with Branch Manager

• Processed branch Income Statement quarterly with Branch Manager

Identify and managed financial risk

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Displayed excellent customer service

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Identified and implemented process improvement opportunities

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PROFESSIONAL SKILLS

• Strong MS Excel (pivot tables, macros, v-look ups)

• Microsoft Office Suite

• MS Access

• SAP

• Life and Health Insurance Exam passed

Activities

• Finance Student Association

Contact this candidate