Data Entry, Customer Service, Medical billing

PAMELA MILLER

**** ********** **** ****, ********, Fl 33810 * Cell: 863-***-**** * ********@*******.***

Professional Summary;

I am motivated and ready to work. Over 13 years working experience in Customer Service and over 20 years working experience in Medical Billing.

Skills;

Reliable, Flexible, Basic knowledge of inputting into Excel spreadsheets, Computer/Internet knowledge, Good telephone skills, Worked in areas of Quick Books, Medical Terminology, ICD9 coding, Electronic insurance billing, Team Player, Knowledge of Microsoft Word, Outlook, Willing to learn, Knowledge of copier, fax machine

Salary; $20,000 or higher, also negotiable

Work History:

• Self-employed – Educational Equipment Installers, LLC * 04/2011 to 06/2013 * Office Manager

I did not draw a paycheck from the company.

I answered phone, Payroll, Inputted work orders, Accounts Receivables & Payable’s, Created invoices,coordinated delivery & installation of product with manufacturer & customer. Completed all monthly reports and

sent to CPA

Reason for leaving; Husband passed away in May 2013 – Had to close business

• Jaeger Corporation – Winter Park, Fl *10/1999 to 03/2011 * Service Department Secretary

Supervisor; Rod Jaeger, owner * 407-***-**** *

I operated a satellite office out of my home. I answered phones, transferred calls to appropriate personnel,worked directly with manufacturers and customers regarding the delivery and installation of product, inputted payroll and expense reports. Run Accounts Receivable report thru QuickBooks then contacted customer regarding payment. Submitted info that customer needed to approve payment i.e. Signed Work order from site, Bill of lading from trucking company, etc. I created Sales orders, Purchase orders and Invoices thru

Quickbooks. Scheduled service calls, set up installers schedule.

Reason for leaving; Company re-organized with all sub-contractors

• Independent Home Health, Lakeland office * 12/1990 to 03/1998 *Business Office Coordinator

Owned by Morton Plant Hospital, Clearwater * Now is under Bay Care

I worked directly with administrator with the daily operations of a satellite office in Polk County. Processed

new hires i.e. scheduled physicals, background screening checks, kept personnel files updated, sorted incoming & outgoing mail, Ordered office & medical supplies, Created patient’s chart. Inputted patient info into computer for billing, ICD9 coding, medical records, switchboard, Printed billing forms, Attended

monthly meetings in home office.

Reason for leaving: Needed some personal time – Grandson born with terminal illness, took care of him at home until he passed away at 2 months old –

• South Florida Baptist Hospital, Plant City, Fl * 02/1975 to 12/1990 * Now owned by Bay Care

I was hired as Admitting Clerk, advanced to other opportunities while employed.

Inputted patient info into computer, verified insurance coverage, Created patient’s chart, relieved switchboard and cashier when needed. Filed medical records, Learned ICD9 coding, inputted information, printed and processed UB92’s, Electronic billing to Medicare, processed payments & adjustments. Billed secondary insurance i.e. Medicaid, private or group insurance, or turned account over to self-pay. I also worked as an Accounts Receivable

Clerk, self-pay accounts. Also worked as Insurance Clerk, filed claims, followed up on accounts not paid within 30 days, submitted information that was needed by insurance company i.e. claim form filled out by employee,more detailed medical information/coding.

Reason for leaving: Better opportunity

Education:

Turkey Creek Jr-Sr High – Graduated in June 1972

All other education/experience has been hands on working knowledge over the years. Attended seminars, training

classes offered by employer.

References:

Amber Meints, Personal friend – 863-***-****

Rod Jaeger, owner, Jaeger Corporation, Business & friend – 407-***-****

Adriel Marcof, Former co-worker & personal friend – 813-***-****

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