Customer Service Assistant

Eltoniquwa Holland

Assistant Supervisor

Lawrenceville, GA

************@*****.*** - 470-***-****

To bring your organization enthusiasm, dedication, responsibility, and good work ethic, combined with a

desire to utilize my skills obtained through experience in the following areas: retail, assembly line production,

waitress/restaurant, administrative/clerical and cosmetology experience acquired in High School. Self-driven,

fast paced multi tasked, able to switch gears quickly, and have an optimistic, can-do attitude. Ability to work

independently with a high attention to detail. Proficient in Microsoft Office Suite, Word and Outlook. Basic in MS

Excel and Power Point. Typing speed 80-85 wpm 97% accuracy. Great computer and communication skills.

Can operate most office equipment, fax, copy machines, and multi-line telephone system. Excellent customer

service, problem solving, clerical, interpersonal, written, oral communication skills, organizational skills and

administrative skills. Sense of responsibility and professionalism.

WORK EXPERIENCE

Caregiver

Ashton Hall Senior Living - Lawrenceville, GA - October 2012 to Present

Responsibilities

- Awake, bathe, dress, feed residents

- Laundry/light housekeeping

- Change residents diapers throughout the day

- Medications, giving residents medication

- Check blood glucose levels & give shots of insulin, check blood pressures, give breathing treatments.

Accomplishments

I have been working here over a year, I have got well acquainted with the senior population. I've got promoted

& raises since I been here. I'm a hard worker and get the job done.

Skills Used

All nursing skills

Administrative Assistant/Receptionist

CRC - Atlanta, GA - March 2012 to September 2012

• Dialing and answering telephones

• Copy, faxing, sending emails to debtors

• Request payments for debtors/Collections

• Navigate through a windows based system

• Contacting debtors reminding them of payments

• Explaining to debtors the reasonings

Water Spider/ Assistant Supervisor

Wika Instrument Corporation - September 2010 to February 2012

• Pick and pull Orders

• Answering phones, Planning Meetings• Start, Open, and close jobs.

• Windows based systems/ Accounts Receivable, Payable functions• Working with Axapta program

• Assistant Supervisor

• Duties of Assistant Supervisor, supervised 10 or more employees while supervisor wasn’t there

Assembly Line Production Worker

CEI - November 2009 to August 2010

• Data Entry- Return Stock

• Line Operator- Make sure items go in correct position, making sure the line ran correctly

• Set up line for shift

• Worked on Assembly Line

• Stocked Items

• Able to multitask and work in a fast paced environment with minimum supervision

Waitress

Pizza Hut - March 2009 to November 2009

• Remarkable ability to stand, sit, and walk for long periods without getting tired

• Excellent in carrying items, use of hands, eyes, arms and voice

• Excellent ability to communicate clearly with customers under various circumstances

• Excellent interpersonal skills and ability to relate with and satisfy all kinds of customers

• Great appearance, politeness and friendly nature, exemplary customer care skills

• Enthusiasm, motivation and excellent team relationships

Retail Associate, Cashier

Roses Company - October 2008 to March 2009

• Done duty of cashier in various areas such as returns, imposed store policies, purchasing, and layaway. etc

• Unloading and stocking merchandise, resetting and revising shelf layout for new product

• Responded to and corrected customer complaints in courteous manner

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires

• Answer questions regarding the store and its merchandise

• Help customers try on or fit merchandise

EDUCATION

Medical Assisting

Brown Mackie College - Atlanta, GA

2012 to 2014

Franklin County High School - Rocky Mount, VA

June 2010

ADDITIONAL INFORMATION

Skills

Self-driven, able to switch gears quickly, and have an optimistic, can-do attitude. Ability to work independently

with a high attention to detail. Proficient in Microsoft Office Suite, Word and Outlook. Basic in MS Excel and

Power Point. Typing speed 80-85 wpm. Can operate most office equipment, fax, copy machines, and multi-

line telephone system. Excellent customer service, problem solving, interpersonal, written, oral communication

skills and organizational skills.

Contact this candidate