Customer Service Manager

Veronica Marshall

**** **** ***** **., #***, Bedford Heights, OH 44146

Home: 440-***-**** - Cell: 216-***-**** : ***********@*****.***

Summary

Dynamic, versatile and detail-oriented Freight Coordinator with extensive experience supporting the development and

implementation of logistics strategies to reduce operating costs and increase service levels by collaborating with critical

service providers, internal and external customers.

Skills

US export controls training

Customer focused

Strong problem

UPS Billing Analysis Tool solver

Dependable

Hazardous materials training

Results-oriented

Navigating carrier's websites

Resourceful

Obtain domestic and international freight quotes

Phone Etiquette

Microsoft Office proficiency

Experience

Transportation Coordinator

January 2002 to Current

Barnes Distribution Cleveland, OH

Served as department's primary contact on day-to-day issues; trusted to make decisions in manager's absence.

Assisted with developing an expedited claim process, utilizing outside services, recovering an average of

$47,000 in damages annually.

Sourced alternative truckload carriers to handle peak demand of seasonal product at reduced rates, netting

$5,000 in annual savings.

Scheduled weekly milk-runs in OH, IL and WI; resulting in a savings of over $82,000 in seven years.

Member of the Export Compliance Team that developed procedures for completing commercial invoices and

obtaining harmonized codes when exporting goods.

Effectively and efficiently resolved approximately seventy-five customer inquiries weekly.

Prepared daily, weekly, monthly reports that measured distribution center's performance.

Represented the Operations team during the annual Record Retention Spring Clean-up week; negotiated

shredding fees, fielded questions from the organization and arranged pickups.

Customer Service Coordinator

July 2000 to January 2002

MB Dynamics Cleveland, OH

Coordinated the flow of repair jobs within the department in an efficient and timely manner to meet customers

production schedule.

Performed added responsibilities as shipping and receiving clerk saving over $20,000 in labor cost yearly.

Prepared customs documents and expedited customer orders.

Processed and invoiced repair jobs.

Administrative Coordinator

April 1998 to May 2000

Accurate Machine Tool Cleveland, OH

Assisted the controller in managing calls regarding sensitive company business.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person inquiries.

Processed invoices for payment.

Education

Bachelor of Arts - English

Cleveland State University Cleveland, OH

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