Customer Service Engineer

Christopher Diedrick

*** ********* **., ********, ********

847-***-**** ***********.********@*****.***

Objective

To find a job in the IT field and continue learning more and more about computers and working

towards a degree in network security in order to better help the company I work for. Also looking

for more customer support jobs and learning more about how to work at a multitude of

businesses.

Education

June 2009- May 2011 ITT Technical Institute Mount Prospect, IL

Associate of Applied Science- Computer Networking Systems.

With courses in Linux, Cisco, Microsoft, and hours of hands-on labs in these subjects and more:

IT Based courses: Fedora/Red hat Linux beginning and administrator, Microsoft Server 2008

beginning and administrator, Microsoft Windows XP, Microsoft Exchange, Cisco routing,

Database development, Introduction to programming, Cabling and Wide area networking,

Network Application Services and Securities.

General Courses: Composition, Economics, Problem Solving, general Math, and Group

Dynamics.

Programs I have worked with: Python, Raptor, Java programming, VMware, Virtual PC and

other virtualization software.

Jun 2011-Present ITT Technical Institute Online

Bachelors of Applied Science- Information Systems and security.

IT Based courses: Access Control Lists, Hacking Techniques, Security strategies for linux

General Courses: Statistics, Ethics, Environmental Science, Economics, Psychology, Calculus

Profile

I am working toward a degree and hope to find a job and continue my education and work

hard for the company those employees me in order to earn my job and pay.

Volunteer Work

I was a Student Ambassador for the United States of America July 7, 2008 to August 1, 2008. I

went to England, France, Netherlands, Belgium, Germany and Switzerland. While I was there I

did volunteer work to help build animal habitats and build relations between the U.S. and Europe.

Also before I left I went and helped prepare food for homeless shelters to distribute in a

warehouse to go to each shelter.

Experience

Jan 2013- present Business Software Associates Corporation, Campton Hills, IL

Associate Consultant

I do server builds such as Unbuntu, Server 2008R2, and Server 2012 on virtually created

machines on a server from VSphere, and then building these servers.

I have installed windows 8 on machines and windows 7 machines

I have set up computers an updated RAM, Hard drives, Solid State Drives, and adding

video cards.

I have set up NAS devices, and set up file sharing across the network in the office.

I have remotely worked with clients and driven on site to fix computers for client

I have done data transfers of User information and of Windows Programs onto new

machines from old machines.

I have physically installed servers, switches, and remotely fixed issues with servers.

I have set up M-Files and implemented on a server while trying to incorporate this

documentation system into a Domain Controller on the Server 2008R2.

I have done some coding in the Linux server to set it up as a backup and tie it to multiple

backup systems.

I have done physical moves of computers to different offices.

Sept 2012- Jan 2013 Best Buy, South Elgin, IL

Geek Squad Store Technician

Fix broken computers as far as:

o Hardware issues like memory, hard drives, and internal computer fixes.

o Software issues like viruses, loading programs, fixing programs, and making

sure that the code for programs is operating more efficiently.

o Doing backups for computers

o Doing installs of RAM, Hard Drivers, and programs

Working in teams of Geek Squad members to get the jobs for the computers done, and

making sure that the clients are happy.

Working with clients on a daily basis at the store from start to finish, and make sure their

experience is a good and efficient one.

July to Sept 2012 IT Lighthouse, Naperville, IL

Level 1 Engineer

I had to remotely work with multiple clients on a daily basis over the phone.

I had to help set up Active Directory accounts, work with XP, Vista and Windows 7

Also worked with windows server 2003, 2008, and 2011.

I had to have excellent phone skills and provide well explanation about issues and how to

prevent them in the future.

I have worked with multiple ticketing systems and a wide range of issues.

I had to remotely work with peoples machines, and fix them and work with VPN’s

May 2011- July 2012 Advocate Medical Group, Oak Brook, IL

Intern Analyst 2

I help out with supporting our customers by redirecting them to the correct

location or providing first level support on Computer related information.

Also do a lot of customer service with making the customers happy and

getting all their information answered in a quick and timely manner.

Taking phone calls and monitoring network status.

Provide quality customer service and making sure all patients and

employees are happy and able to work.

Aug 2009- May 2011 South Elgin High School, South Elgin, IL

Avid Tutor

Helped children understand and develop skills to better help them understand

course material and develop in a cognitive way to find new ways to solve their

own problems

Work toward creating a more efficient student who is motivated to go to college

and move forward in their life.

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