Customer Service Data Entry
Resume:
OBJECTIVE
TERI To successfully integrate the skills possessed into a mutually productive and
POLZIN fulfilling working relationship
Eagan, Mn. 55121
Experienced call center specialist with expertise in customer service,
E: acb487@r.postjobfree.com
interpersonal communications, conflict resolution, data entry and proven ability to
P: 651-***-****
adapt and excel in a fast-paced environment. Proficient with current computer
technologies including Microsoft Office Suite. Able to quickly pick up new
programs and procedures. Fast and accurate data entry and typing skills.
EXPERIENCE
Customer Service Representative, AMR, (Via Express Pros)
Woodbury,MN. September 2013-December 2013
Customer service for Star Tribune Media Company in the cancellations and
subscriptions stops department. Answered phone calls regarding
cancellations, refunds and other newspaper services and vacations and
seasonal holds.
Customer Service Specialist, Univita Health Care (Via Express Pros)
W oodbury, MN. December 2012-September 2013
Customer service in the claims department handling multiple calls regarding
long term care benefits. Handled various companies including Met Life and
Calpers long term care .
Customer Service Specialist, Helgeson Enterprises
(via Express Pros)
White Bear Lake, MN. May 2012-November 2012
General customer service duties including responding to claim and rebate
inquiries in a busy nationwide rebate processing center. Chosen to serve on a
committee to draft a new company wide attendance policy.
Customer Service Specialist, Andersen Windows
(via Express Pros)
Bayport, MN. April, 2011-December, 2011
Extensive customer interaction advising and troubleshooting product inquires
from contractors and window vendors nationwide. General customer service
duties including fulfilling telephone orders and processing returns/credits.
Customer Service Specialist - Lead Operator, One Call Concepts
Mendota Heights, MN. March 2004-December 2010
Customer service in an extremely busy inbound call center. Managed
approximately 90-120 calls per day from 14 states. Promoted to lead operator in
2007. Additional duties included call center management, tracking call center
statistics on CLS system. Responsible for training and quality control of 80 – 100
customer service representatives including annual performance reviews,
mentoring and daily quality assurance monitoring.
Medical Receptionist East Metro Family Practice
Inver Grove Heights, MN. August 2002-February 2004
Medical receptionist in a busy eight physician family practice clinic. Duties
included appointment and procedure scheduling, patient insurance verifications,
entering physician dictation into charts and filing medical records.
Coordination of Benefits Specialist - Claims Department, Blue Cross
Blue Shield of Minnesota
(via ProStaff)
Eagan,MN. June 2001-March 2002
Duties included working with patients to coordinate determination of medical
coverage with other providers, outbound communication with clients and data
entry.
Claims Processor, Health Risk Management
Bloomington,MN. December 1998-April 2000.
Duties included processing data entry of claims for pharmacy patients. Heavy
data entry and attention to detail required.
EDUCATION
916 Vo-Tech (currently Century College)
Cosmetology graduated 1979
Studied and received a cosmetology license from the State of Minnesota upon
successful completion of state board exams. Although I don’t currently practice
cosmetology professionally I continue to provide services for friends and family.
Forest Lake Senior High
Generals – graduated 1978
SKILLS
● Experienced data entry – accurate input at 50 WPM
● Extensive customer service and troubleshooting
● Ability to apply creative thinking to resolving customer issues that satisfy
client needs while respecting company policy
● Pleasant phone manner
● Able to respond to changing expectations and work environments
● Enthusiastic and self-directed
● Enjoy working in a team environment
REFERENCES
Available upon request.
Contact this candidate