Albany Technical Writer/Trainer/Business Analyst
Resume:
Michael Temlin
*******@*************.***
PROFILE
Well-heeled writer, trainer and analyst with superior presentation and communication skills. Considerable
time at some of the world’s most influential organizations. Specializing in Microsoft Office and SharePoint
SKILLS/SOFTWARE
• Technical Writing end-user documentation; requirements documentation; governance documentation;
business communications; test case scenarios; process/workflow diagramming; technical/system
documentation; document proofreading; template design
• End-user Training web-based and live classroom sessions tailored for users at all levels; courseware
design for proprietary business systems, with accompanying user materials; “train-the-trainer” seminars
• Business Analysis collection, analysis, documentation and tracking of business/functional
requirements; system documentation/wireframes; user acceptance testing design/coordination
• Enterprise Governance Consultation best practices for establishing a “constitution” for conceiving,
developing and managing a business platform
• Content Management Consultation best practices for content lifecycle, workflow, and metadata
• Microsoft SharePoint (all versions through 2013) site collection administration; site configuration and
content management; managed metadata; web part/app layout; social networking; user provisioning
• Microsoft Office (all versions through Office 365)
• Camtasia, SnagIt!, RoboHelp, Axure
PROFESSIONAL EXPERIENCE
SharePoint Business Analyst/Consultant 2008–Present
End-to-end consulting for SharePoint-based enterprise implementations. Clients include:
• The United Nations, New York and Geneva conducted end-user training for a global document
sharing portal; wrote customized end-user materials; configured sites and provisioned users
• U.S. Treasury, Washington, DC wrote the governance “constitution” for http://www.treasury.gov;
performed business analysis for a customized web content publishing feature
• U.S. Army Corps of Engineers, Washington, DC wrote end-user materials for team collaboration
sites; conducted web-based training and ad hoc support; developed and managed enrollment site
• U.S. Recovery Accountability and Transparency Board, Washington, DC gathered, tracked and
analyzed business requirements for http://www.recovery.gov; conducted site testing
• Commodity Futures Trading Commission, Washington, DC consulted on governance and “best
practices” for collaboration platform; conducted end-user training; created “Writing for the Web” training
• The Related Companies, New York, NY analyzed and tracked technical requirements for the internal
“records center” site; managed PMO site; wrote enduser reference materials
• Parsons Brinckerhoff, Inc., New York, NY conducted end-user training and wrote reference materials
for the internal team collaboration sites; configured site and provisioned users
• Success Academies Charter School Network, New York, NY analyzed requirements for teacher
collaboration sites; designed wireframes; consulted on best practices; wrote end-user materials
• Bridge Street Theatre, Catskill, NY configured and managed entire intranet site; provisioned users
Vice President, Communication and Collaboration, Citigroup 2005–2008
New York, Tampa, London, Athens, Dublin
Management of online collaboration/communication for Citi’s technology architecture office (1,000+ users):
• Designed/configured SharePoint portal
• Conducted classroom training for end-users and department heads
• Facilitated weekly web-based SharePoint user workshops
• Wrote end-user guides
• Maintained standards documentation
• Facilitated weekly departmental tactical meetings
PROFESSIONAL EXPERIENCE (cont’d)
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Freelance Technical Writer/Trainer 1996–2005
Contractor in the Silicon Valley during the dot-com boom, and in New York for major financial firms:
• Citigroup, New York, NY wrote network architecture technical documentation; managed collaboration
sites; conducted web-based training/wrote documentation for a global audience; designed templates
• Morgan Stanley, New York, NY wrote end-user documentation for internal business systems;
prepared/proofread investment banker presentations; conducted operator training; designed templates
• UBS Investment Bank, New York, NY wrote detailed user guides for graphics operators;
prepared/proofread investment banker presentations
• The Gap, San Francisco, CA wrote technical documentation for legacy mainframe applications
• California Culinary Academy, San Francisco, CA designed eight two-hour modules of business-
specific training for Microsoft Excel; wrote leader's guides, student handouts; conducted end-user training
• ALOHA Networks, Inc., San Francisco, CA wrote end-user manuals and product specification sheets;
managed and published company copyright and trademark guidelines; created a network-based
document archiving/updating process
• EoExchange, San Francisco, CA wrote infrastructure technical documentation and end-user
documentation; designed a network-based document repository; designed templates; conducted end-
user training
• RSI Group, Silicon Valley, CA wrote hard-copy systems technical documentation
• The Gale Group (formerly Information Access Company), Silicon Valley, CA wrote web-based
context-sensitive help for in-house applications; wrote user acceptance test-case scenarios
• Tangent Computer, Silicon Valley, CA wrote user manuals for new product lines
• Catapult Software Training, San Francisco, CA conducted Microsoft/internet user training
PREVIOUS EPERIENCE
• End-user training and support analyst at Levi Strauss & Co.
• Administrative manager at the Lawrence Pech Dance Company
• Secretary/administrative assistant at Levi Strauss & Co., Prudential Insurance Company, Executive
Life Insurance Company, and Security First Group
• Builder/installer of mall Christmas decorations at Rileigh’s, Allentown, PA
EDUCATION
• BA in journalism, psychology and theater, Lehigh University, Bethlehem, PA
• Weeklong master class in SharePoint for Power Users at Mindsharp, Minneapolis, MN
• Employee development programs at Levi Strauss & Co., San Francisco, CA
Comprehensive courses in MS Office, desktop publishing and databases, mainframes, internet
Courses in time management, project management, group process, leadership
CONFERENCES
• Featured speaker, SharePoint Saturday (Philadelphia 2013, Virginia Beach 2013)
Topic: “A Practical Approach to SharePoint Governance”
• SharePoint User Groups (New York and Washington, DC)
• Burton Group Conference (San Francisco, 2007)
• Ziff Conferences: Computer Training and Support, Data Training
OTHER ACTIVITIES AND INTERESTS
• Treasurer at 271 W. 70th Street Corporation (residential cooperative apartment building)
• Member, Board of Directors, Bridge Street Theatre, Catskill, NY
• Former member, Board of Directors, Diablo Theater Company, Walnut Creek, CA
• Volunteer at Junior Achievement of New York, Levi Strauss & Co. Community Involvement Team,
CompuMentor (San Francisco), the Exploratorium (San Francisco)
• Former professional actor/singer
• Amateur bowler (165 average)
• Whitewater rafter
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