Customer Service Manager

Amy McMahan

***** ***** ****** **** ******, OH **341

937-***-**** ************@*****.***

Skills/Qualifications

Motivation for sales including territory management, negotiation, listening, selling to the customer needs, prospecting/closing

skills and follow up

Ability to multi-task with attention to details, with a variety of team members and contractors

Professional communication skills both in person and by phone with customer service and high expectations for quality

Ability to manage multiple projects and accomplish objectives with little supervision

Proficient using Microsoft Office, email and web searches

Experience

Suburban Investments/CYKA Investments Medway, OH 1998 – present

Property Manager

Attracts lease tenants and buyers to single-family, multi-family and mobile home units by advertising vacancies and showing

units to explain advantages of location and services available

Contracts with tenants by negotiating leases and collecting security deposits

Accomplishes financial objectives by:

o Collecting rent

o Paying bills

o Managing payroll

o Forecasting requirements

o Scheduling expenditures

Maintains building systems and properties by:

o Investigating and resolving tenant complaints

o Enforcing rules of occupancy

o Inspecting vacant units and completing repairs

o Planning renovations and contracting maintenance services

o Contracting with landscaping and snow removal services

Upholds policies and procedures of occupancy with violators

Accomplishes goals by accepting ownership of new and different requests and finds opportunities to add value to the business

All Seasons Banquet Facility Dayton, OH 2003 – 2011

Facility Rental Manager

Coordinate appointments and visits to see the space and maintain the schedule of events on the calendar

Negotiate contracts for event space rental, including food and beverage, supplies and audiovisual equipment

Ensure appropriate décor and furnishings to meet expectations of the room layout for each event

Propose new ideas to improve the event planning and implementation process.

Serve as liaison with vendors on event-related matters

Assist with managing on-site production and clean up for events as necessary

Keep track of event finances including check requests, invoicing and reporting

Prepare and modify event contracts as requested

Close out all events as required

Education

Sinclair Community College, Dayton, OH 2003 – 2005

Otterbein College, Westerville, OH 1994 – 1996

Tecumseh High School, New Carlisle, OH 1991 – 1994

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