CHARMELLE JOHNSON

**** ******** ****, ** #***

Washington, DC 20009

202-***-****

202-***-****

acb469@r.postjobfree.com

OBJECTIVE

To secure a challenging position of professional choice that will utilize

my Administrative, Customer Service and Interpersonal Skills

QUALIFICATIONS

Over 15 years of experience and training in the Administrative, Medical,

and Customer Service Fields. Proficient use of Microsoft Office

Applications including MS Word, PowerPoint, MS Works Excel and Ms Outlook &

Express. ADP portal, Deltek, ETS Time Keeper, Oracle applications, Skilled

in Medical Office Applications including Medical Managers and Proto-Med

Manager. Right Fax, internal Fax Nav Routing, Smart Trak. Advanced

Knowledge of industry standards in mailing, faxing, copying and other

related services. Public Trust clearance

EXPERIENCE

Associate Specialist/ Customer Service PBGC/General Dynamics

07/2012 to Present Springfield, VA

Answer busy switchboard calls and emails in a timely manner, Process

requests, applications and

Documents, Manage and resolve customers complaints, update existing

customer Information as well as enter new customers Data in to the system,

route calls to appropriate staff, document all call

information according to standard operating procedures, research required

data using available resources, Proficient in using Microsoft Tools and

Retrieval systems, Train New Employees on the various systems Data Entry,

Clerical duties on a daily bases

Office Assistant The Millenium Group- NAB

06/2008 - 05/2010 Washington, DC

Answered internal and external calls; directs calls to the appropriate

departments or

Persons, Route incoming and outgoing mail, Photocopying, Data entry,

Scanning, Faxing, and Filing in numeric and alphabetical order, assist in

overseeing the daily operations of the Office Services Dept. Upload

documents and internet applications, prepare vacation calendar/holiday as

needed to keep management and staff informed of office coverage, Manage

workload in an efficient manner to ensure that requests are being completed

timely, Maintain office equipment and route building maintenance requests,

Arrange for regular and emergency equipment maintenance with outside

Technicians, Reviews inventory levels of supplies and orders supplies as

requested and needed, Receives large incoming shipments (boxed marketing

material, promotional items, supplies, copier paper) and deliver them to

recipient, or move to storage, General Clerical duties

Mailroom Specialist Document Tech. INC.

12/2007 -05/2008 Washington, DC

Assist in overseeing the daily operations of the Office Service Dept.

Handle incoming and outgoing faxes on Silent Fax system. Scan images and

created them into PDF and TIFF files using IPRO system. Monitored, Sorted,

Organized, and Delivered Firm wide Mail, Packages, Records and various

Documents. Answered busy switchboard calls and scheduled maintenance

repairs. Handle distribution of supplies to Secretaries and lawyers. Assist

with the training of new Employees. Completed copy jobs requested on a

daily basis. General Clerical duties

Administrative Assistant Executive Personnel Inc./DHS

09/2005 - 12/2007 Washington, DC

Operated busy switchboard. Handled filing, copying, pick-ups and

distributing of mail, documents, correspondences and FedEx packages.

Responsible for making training, conferences, and travel arrangements of

management. Completed projects and reports in a timely manner. General

Administrative duties

Data Entry Processor Mentor 4/Chevy Chase Bank

03/2005 - 08/2005 Laurel, MD

Data Entry. Processed change of address request of customers. Sorted and

verified customers information. Maintained filing system in a numeric

order. Faxed, copied various documents and requests on a daily basis.

Answered busy switchboard calls

EDUCATION

2000 Sanz School Washington, DC

1994 O.I.C. Training Center Washington, DC

1993 DC Street Academy Washington, DC

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