High School Service

MICHAEL WEAVER

**** *** ****** #*** *** York, NY 10128

Tel: 347-***-**** Email: acb460@r.postjobfree.com

SUMMARY OF SKILLS Highly trained IT support professional with exceptional client service background.

Knowledge of desktop, network, and IT maintenance solutions with proven record of resolving software

and connectivity issues. Effective communicator with both technical and non-technical team members.

TECHNICAL SKILLS Certification: CompTIA A+, Cisco IT Essentials OS/Platform: MAC OS; Microsoft

Windows 7/ XP/Vista, Microsoft Exchange, Windows 2003 Server Software: Microsoft Office Suite,

Mozilla Firefox, Adobe Photoshop, Google Chrome Hardware: Hubs, Laptops, Workstations, & Servers

(HP, Dell, Compaq), Modems, Network Cards, RAM, Printers, scanners, and other peripherals. Networks

and Protocols: Windows NT, LAN/WAN, TCP/IP, IPX/SPX, DNS, POP3, SMTP, FTP, TFTP, Ethernet,

Cisco Routers, wired and wireless switches, WAP, PPP, VPN EXPERIENCE

Joe Fresh 4/2013- Present

Stock Associate New York, NY

Assisted customers with their purchases and answered all product inquiries

Increased customer awareness by informing of special offers, sale coupons and store credit cards

Maintained an orderly environment on sales floor, restocking articles, and returning clothing to racks

Responsible for reassembling displays and preparing store for closing

Teacher’s College, Columbia University 11/2012-1/2013

Media Services New York,

NY

Diagnosed and resolved media system issues; monitoring internet, audio components efficiency in

classrooms

Performed software updates, minor repairs and routine cleaning of audio and video equipment

Compressed, digitized, duplicated, and stored audio and video data

Set up and operated electronic equipment for video conferencing and multimedia presentations

Troubleshoot any technical problems, while responding to last minute requests ensuring quality customer

service

Maverick Events 6/2012-

10/2012 Production New

York, NY

Cultivated relationships with potential retail partners interested branding opportunities for live events

Identified, researched, and compiled company data for potential natural-fit sponsors Handled production

and logistics for productions and events

Implemented social media and technology for all production

Provided out-of-the box solutions, while multitasking

Green Street Dental 3/2012-

7/2012

Front Desk New York,

NY

Greeted and provided client support in fast paced office setting

Answered telephones and direct calls and messages to appropriate staff

Completed various administrative task.

EDUCATION

NPower Technology Service Corps Program (CISCO Academy Network IT) 6/2012-12/2012

IT Computer Fundamentals, Networking, Web and Microsoft Office New York, NY

Chelsea High School 2/2005-

6/2009

High School Diploma New York,

NY

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