Manager Service
Resume:
AARON CHOMA
Willow Springs, NC 27592 *****.*****@*****.***
SUMMARY
To obtain a challenging position within the technical field that will allow me an opportunity to utilize my management experiences of planning,
organizing and deploying policies, procedures. An electronics background enables me to grasp technical material quickly, and a law enforcement
background enables me to observe and correct unsafe or illegal acts and instruct how to keep people, places and items safe.
PROFESSIONAL EXPERIENCE
SPRINT - Apex, NC
Lead Technical Consultant / Manager August 2011 - January 2014
Provides support to customers on operational or maintenance aspects of equipment, and Serves as customer contact on service related problems.
Orders Repair parts in timely manner to avoid device exchanges and impact repair rate. Responsible for making sure that all E-Waste products
return in accordance with federal laws. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Using
highly technical test equipment and following rigid test procedures, manages and oversees all technical testing and repair of handsets, maintains
calibration on all diagnostic equipment, adapter and connectors. Provides inventory reports to the Retail Store Manager and is responsible for
inventory security using computerized database inventory management systems. Supports installation and upgrades on Windows, Blackberry,
and Android based software. Responsible for handset repair and execution and facilitation of E-Ticket program to reduce the number of Handset
Exchange in store. Possess well-developed interpersonal and supervisory skills with the ability to interface at all levels both internally and
externally. Certified in Repair for Samsung, Sanyo, LG, Nokia, Palm, HTC, and Motorola devices. Received a "Peak Performer Award" for
exceeding company metrics. Worked as a Supervisor from Nov 11- Jan 14 and managed team of Technicians and Managed weekly 1-1's with
employees and monthly meetings to communicate S&R updates and goals. Implemented policies and best practices resulting in higher customer
satisfaction and S&R metrics (repair rate, repair time, productivity). Performed S&R monthly checklist on all S&R stores to comply with Back
office methods & procedures. Executed daily store visits to ensure all Service & Repair Representatives are on board with S&R metrics and
Back office. Facilitated several RMS back office trainings for area sales managers.
CITY OF PALM BAY - Palm Bay, Fl
Police Officer October 2003 - April 2009
Provide community service and protection for a city with over 100,000 citizens. Conducted neighborhood meeting and educated residents on
how to keep their neighborhoods safe. Supervised a squad of Police Officers in daily operations law enforcement. Completed several extensive
cases and apprehend the suspects. The position requires the ability to work alone and make split second decisions and physically apprehend
suspects, it also requires the ability to educate, enforce and counsel individuals. Earned four unit citations for my ability to handle stressful
situations and perform to the standard operating procedure
UNITED STATES ARMY
Communications Chief June 1997- June 2001
Troubleshoot and maintained windows based network to include one secured network. That network included 12 computers, 7 VOIPs, and 50
users. My Duties were to maintain basic Administration Duties, Install network updates, Install devices (Printers, Projectors, etc.), put in work
orders for accounts and certain user rights and enforce Information Assurance Policies all while supervising 4 other personnel. Helped set up,
operate, install, and maintain (20-30) up armored vehicle mounted radio systems from AN/VRC-87, AN/VRC-89, AN/VRC-90, AN/VRC-91,
AN/VRC-92, other systems included the Harris AN/PRC-117G HF/FM/UHF/SATCOM/WAN Network that covered a area of 50 square miles. I
was the company’s maintenance representative, submitted work orders, and provided assistance to lower level operators and their maintainers
with a 98% function rate. I operated, maintained, uninstalled, reinstalled, provided operator level support for 20 systems with a 96% function
rate and with the help of the area FSR (Field Service Representative). Have worked extensively with the SKL’S and the ANCD encryption
device as well as the M-777, provided several different varieties of COMSEC to the companies three different COMSEC representatives.
EDUCATION
BREVARD COMMUNITY COLLEGE Basic Education A.A degree, 2011
Acquired skill while in the Army:
Limited use on Cisco -(Switches, Routers, VOIPs)
Computer Hardware Repair (Desktop and Laptop), Microsoft Office, Microsoft Windows XP, Vista, Information Security, and Satellite
Communications, Line of Site Commercial long haul Communications ( Harris RF-7800W), encryption devices ANCD’s and SKL as
well as the Civilian Subscriber Management Assistant (SMA) Encryption Key loader, varieties of radios civilian and military
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