Customer Service Manager
Resume:
Noel Flores
San Antonio, Texas 78232
Objective
To obtain a position in a company that will utilize my supervisory experience and strong organizationa
More than 6 years’ successful experience in customer service and support wit
•
Profile
account maintenance, problem solving and trouble shooting, sales
planning/implementing proactive procedures and systems to avoid problems in
1. Possess solid computer skills.
2. Excellent work knowledge.
3. Ability to train, motivate, and supervise customer service employees.
4. A team player, acknowledged as “Total Quality Customer Service Profe
5. Develop plan, conduct audits and variance analyses, and maintain/updat
Increased customer retention by 25%, from 40% to 65%.
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Synopsis of Achievements
1. Proactive planning led to notable increase in morale in all departments.
2. Created customer satisfaction survey, drastically reducing potential prob
Just 4 U Cleaning Services. San Antonio, TX 2011 present
Employment
Crew Manager
• Responsible for overlooking employees cleaning
duties.
• Hiring and training employees
• Business Marketing/Sales
• Maintaining excellent communication with staff/
Clients
Emergency Cell Repair LLC. San Antonio, TX
Store Manager 2009 2011
• Managed and train repair technicians,
addressing customer’s concerns/employees.
• Responsible for daily merchandising,
replenishment and flexing process.
• Inventory Ordering, Hiring Staff
Solrac Corp, San Antonio, TX 2008 2009
Order Selector
1. Select merchandise for shipment and stack
on pallet neatly by using a pallet jack or
fork lift.
2. Ensure items pick accurately and safely to
prevent damage.
3. Correctly label product so that label can
be seen on the outside of pallet.
4. Perform vehicle safety inspections
visually and operationally.
Seguin High School, Seguin, Texas 2005
Education
References Furnished Upon Request
Contact this candidate