Customer Service Sales

JAMES ALICEA

**** *.*. **** ** APT ***

H OMESTEAD, FL 33035

786-***-**** (C)

E mail acb44c@r.postjobfree.com

CAREER SUMMARY

OVER 20 YRS IT/SALES/ACCOUNTING AND CUSTOMER SERVICE

EXPERIENCE.

RESULTS ORIENTED WITH PROBLEM SOLVEING SKILLS.

BILINGUAL (SPANISH )

EXPERIENCE

2013-Present fACTORFOX INC.

M iami, FL

Software Support Specialist

Maintain, troubleshoot sofware issues, Customer service Support

2007-SEPT 2012 CABLEVISON CORP

SHELTON,CT

TSG REP TECHNICAL SUPPORT SPECIALIST

CUSTOMER SERVICE AND SALES

Complex knowledge of various Microsoft and Apple/MAC Operating Systems

(including but not limited to DOS, 98, 2000, XP, OS 8.x, OS 9.x, OSX) as well as

I nternet communications, and protocols. Working knowledge of PC/MAC

hardware and software. -Ability to guide customers through established

t roubleshooting procedures to identify and resolve technical problems.

p rocesses/procedures as well as (i.e. – DHCP, TFTP, Mail Servers, etc.).

-Ability to use multiple systems simultaneously including databases,

customer databases, troubleshoot software, etc. to record data and create

notations in customer’s account records. - Network (RF Troubleshooting,

email, DHCP Server, routers), Systems (Hardware, Software, Operating

Systems, New Technology) and Communications. knowledge of DOS, Win 95,

98, NT, 2000, XP, Apple/MAC, Internet communications, and protocols.

specialties: Network (RF troubleshooting, E-Mail, DHCP server, routers),

Systems Hardware, Software, Operating Systems.

2004-2006 ZALES CORP

M ERIDEN,CT

STORED MGR (SALES)

M anaged jewelry store with sales over $1.3million annually.

P rocessed payroll, schedules, sales projects.

FAIRPRENE INC

F AIRFIELD,CT

M IS MGR (1997-2003)

D ATA BASE COORDNINATOR)

ACCTS PAY/RECV

DATA PROCESSING STATISTICAL CRTL

I NSTALLED NETWORK COMPUTER SYSTEM

ASSISTED IN BAR CODE SYSYEM FOR CAPTURING DATA

AS WELL AS E-MAIL SYSTEN IN OUR 4 LOCATIONS.

I NVOLVED IN A (CONTIN IOUS IMPROVEMENT PROGRAM

(KAIZEN)

K NOWLEDGE OF “LEAN MANUFACTURING PRINCIPLES “

E DUCATION

NORWALK TECHNICAL COLLEGE

ASSOCIATES IN DATA PROCESSING/ACCOUNTING

M ADE DEANS LIST

I NTRESETS

SPORTS, TRAVEL, ART,DANCING

R EFERENCES

FURNISHED UPON REQUEST

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