Customer/Guest Service Representative
Resume:
JONNELL L. GRIFFITHS
[Type your address] [Type your phone number] [Type your e mail address]
JONNELL L. GRIFFITHS
**** ** ***** **** *****, Fl 33169 786-***-**** ***********@*****.***
OBJECTIVE
A highly commendable guest service representative with skills and experience in
customer relations, sales, and support.
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EDUCATION
Miami Lakes Educational Ctr. 2000 – 2004 Miami Lakes, FL
Graduated top 20%
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Graduated with a 3.0 GPA
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Received high school diploma
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Broward College 2010 still attending Ft. Lauderdale, FL
3.73 GPA
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EXPERIENCE
United States Postal Service 2013 – Current Miami, FL
Data input
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Re sealing packages
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Bagging up packages
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Keying mail on various machines
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Always moving from one machine to the next
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Placing the mail in its right location
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Gale South Beach & Regent Hotel Front Desk Agent 2012 2013 Miami Beach, FL
Answer all incoming calls
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Check guest in/out
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Hanldles inquries about reservations
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Book reservations
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Assist guest with reservations for dining and clubbing
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Responsible for a bank
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Welcome and greet all guest
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Takes control and ownership of the front desk
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Hard Rock Hotel & Casino Players Club Rep 2010 – 2012 Hollywood, FL
Answered incoming calls
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Assisted guest with all reward card issues
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Assisted guest with opening and updating accounts
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Notated and loggied various account activities
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Responsible for training new employees
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Hard Rock Hotel & Casino On Call Greeter 2010 – 2010 Hollywood, FL
Scanned clients tickets
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Greeted and directed clients to their right location
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United States Postal Service Clerk 2006 – 08 Pembroke Pines, FL
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Operated machinery
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Sorted mail
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Prepared packages
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BellSouth Sales and Support Specialist 2005 Miami, FL
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Assisted customers with billing inquiries
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Increased company revenue by selling products and equipment
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Notated and logged clients activities
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Abercrombie & Fitch Visual Assistant 2004 – 05 Aventura, FL
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Arranged clothing on manikins
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Assisted cutomers with complaints and inquiries
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Prepared garments for manikins
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Mount Sinai Hospital Attendant 2004 Miami Beach, FL
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Assisted staff in out patient department
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Secured chemicals in lab
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Prepared documents for evaluation
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FootMart USA Sales Associate 2003 – 04 Miami, FL
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Assisted customers with apparel and accessories
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Dressed manikins snd stocked shelves
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Responsible for shipment and inventory
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Regulus Of Florida Administrative Assistant Summer 2000 Miami, FL
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Answered phones, set appointments
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Responsible for filing, faxing, and copying documents
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Data input
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INTEREST
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Politics, Stock Market, Reading Novels, and Poetry
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SKILLS
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Keyboarding 45wpm, Proficient in various computer programs: Fax,
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Telephone, Copy Machine, and can access the internet to do research.
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