Operator Network

Alvin Williams *** Lincoln Pl

*nd Fl., Orange, NJ

973-***-****

*************@*****.***

SUMMARY

Highly motivated, ambitious IT student acquiring computer networking skills

to troubleshoot and support PC networks, software, and hardware. Excellent

problem solving skills with strong desire to apply newly learned PC skills

and technologies on projects that require with a growing organization.

CompTIA A+ certification in progress.

EDUCATION

August 2013 - Present PC Age Career Institute, Parsippany, NJ

Internetwork Engineering Program

November 1997 Chubb Institute, Parsippany, NJ

Diploma in Technical Support

February 1992 Devry Technical Institute,

Woodbridge, NJ Electronic Technician Diploma

TECHNICAL SKILLS (acquiring)

. Install Windows 2008 server, configure network protocols, NTFS

permissions, diagnose and troubleshoot, backup and data storage, Windows

2008 disk management

. Create and administer user and group accounts, configure TCP/IP protocol

suite, administer file and print services

. Active Directory design and implementation, manage and administer group

policy configuration; implement/configure Windows 2008 security options,

diagnose/troubleshoot

. Install and configure DNS, WINS, DHCP, WSUS, IIS (SharePoint, Streaming

Media) and Terminal Services

. TCP/IP installation, IP addressing and subnetting; diagnose and

troubleshoot

. Install and configure Network Access Protection (NAP)/Routing and Remote

Access (RAS), Network Address Translation (NAT), Internet Connection

Sharing (ICS) and Virtual Private Network (VPN)

. Windows Server 2008, Windows 7/XP, Linux, Microsoft Office

. Install/configure motherboards, NICs, SCSI & peripheral devices, upgrade

memory, adapters, and other hardware; Ethernet switches and routers,

network cabling

. Network Security implementation and troubleshooting

. Proficient in Microsoft Office; knowledge of Virtual PC and Team Viewer

EXPERIENCE

2001 - 2013 Horizon Blue Cross Blue Shield,

Harrison, NJ Impact offset Press operator

. Operated and maintained 665, E47, RZ; troubleshot and maintained press

machines

. Performed pre-press work on Apple MAC and used Xerox color copy X7000

. Assist with bindery tasks and ran dimension imagine press

1999 - 2001 Covista Communications, Little Falls, NJ

Computer Room Operator

. Trained and educated users in various programs and applications

. Maintained and documented end user issues; monitored usage of network

servers within the MIS domain

. Generated billing reports and file backup; prepared and processed

documents management

1998 - 1999 Horizon Blue Cross Blue Shield, Harrison, NJ Computer/Print

Operator

. Operate and maintain XEROX 4635 laser printers and a 4890 laser printer.

. Diagnose and correct printer problems on network printers.

. Print and balance all Blue Cross Blue Shield checks.

. Managed files utilizing an IBM mainframe computer system.

Supply toner cartridges, fuser oil and ink to printers. Generate daily

reports.

1990 - 1997 Calvin Klein, Mount Olive, NJ Expediter

. Maintained and monitored computer network productivity and completed

tasks.

. Efficiently managed daily schedule in order to meet deadlines.

. Analyzed and solved problems that caused production delays.

. Supervised and trained new employees; worked flexible shifts and overtime

to ensure on-time delivery.

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