Project Management
Resume:
[pic]Jean M. Wilkes
***** ****** ***** *****, *** 112
Reston, VA 20190
****.******@*******.***
Summary
Senior Business Analyst with over fifteen years experience in full life-
cycle development. Proven track record of providing detailed business and
functional requirements for both the technical and stakeholder audiences.
Expert in facilitating communication between project groups, especially
during creation of the User Interface, especially Portals. Significant
project management/project lead experience, professional-level writer,
strong organizational skills, comfortable with responsibility. US Citizen
Accomplishments:
Release Facilitation and Issue Resolution: As a Gatekeeper for the Verizon
Enterprise Portal:
. Key player in support of monthly iterative releases, as well as quarterly
releases. Assisted the business in determining what functionality was
required right away and what could be pushed to another release. Managed
business expectations regarding what was feasible and what was not,
recommending workarounds for processes that could not be supported
immediately by IT. Kept upper management closely apprised of progress,
issues and status; escalated issues to the VP level if required.
. Reviewed business and functional requirements documents for completeness.
Advised the business community when their requests did not have the level
of detail required for development. Responsible for getting these
documents up to standards, either by rewriting them myself or coaching
the authors on what information was still required,
. Participated in meeting the monthly releases, which were essentially
three week sprints. Decomposed bulky requirements documents into
developer user stories-driven tasks and assigned them to appropriate IT
staff. Monitored progress throughout the release. Worked very closely
with QA to ensure that these release dates were met and the code
satisfied the requirement.
Telecom Billing Systems: As part of responsibilities on the Verizon
Enterprise Portal, was extensively involved with the 12 billing feeds
supported by the VEC Portal. The area of responsibility was twofold:
ensuring data compliance with incoming orders to applicable billing systems
via the iOrder module of OrderPro, and the FCC-mandated construction of the
Database of Record for all billing systems enterprise-wide. See page 3 of
resume under Verizon for more information. Also refer to page 5 of resume
for experience on Worldcom's TCOMS provisioning/billing system.
Portals, Dashboards and Metrics:
. Extensive experience in enterprise portals, both for customer use and
tracking metrics for the executive level. Created screen mockups to
assist stakeholders in understanding what they were requesting, and made
suggestions to cover functional gaps or enhance the user experience.
. Reported extensively on business metrics: volume, trends, bottlenecks,
potential issues and concerns. Advised management on what was working and
what needed improvement.
. identity and access management technologies and active directory
. Access Management: Experienced in provisioning, and de-provisioning of
users and defining a role based access control model. In conjunction with
Portal access, extensive experience in defining and managing the single
sign on experience; i.e. users are permitted or denied access to various
features and functions by predetermined assignment to an existing role or
group. If a new role or group is required, experienced in investigating
the impact such an addition would have to the Policy Server and making
recommendations. Also familiar with the Oracle AIM security suite. See
pages 4 and 5 for further information.
User Experience: An application is only successful if the end user
determines that it helps them do their job more efficiently and
effectively. Leveraging my marketing background and user experience
background, act as an advocate for the user to ensure that product delivery
exceeds their expectations regarding functionality and ease of use. A new
application should be considered an exciting new asset, not a burden to be
endured.
Key Skills:
. Mortgage/financial/and Telecom experience, Risk Management, Security
Management. MISMO
. Portals, Dashboards, Scorecards, Metrics, Executive Presentations
. Requirements gathering and analysis/Rational (RUP)/Agile/Scrum
. Business intelligence, including data mining and trend analysis
. COTS evaluation and implementation; gap analysis
. All phases of Software Design Life Cycle, from Initiation through
Development and Deployment.
. All SDLC documentation: Scope, HLA, OOM, BREQ, FREQ, SREQ, Use Cases,
Screen mocks/wireframes, Design Doc, Test Plan/Cases, RTM, UML (activity
diagrams, workflows, process flows, sequencing diagrams, interface
points, business rules, data modeling, logical and physical
architecture).
. ITIL: IT service management, identifying and enforcing service standards
across applications with backend storage, strictly managed security
protocols which all applications must adhere to, continuous process
analysis and improvement, and continuous of monitoring and metrics.
. CMMI 2/3
. Web 2.0, ASP, HTML. XML, .NET, Java, JavaScript, ColdFusion, SQL
. Operating Systems/Platforms: WIN XP/Vista and Office 97- 2003, 2007,
2010
. MS Project; Visio, Snag-it, MS Access, Crystal Reports, Sharepoint,
Quality Center, DOORS
Professional Experience
Gekko Services, Washington,
DC July 2013 - present
Team Lead, User Experience/UI Design
Short term contract in support of an Oracle team working on a government
contract. The purpose of this project is to work with user communities to
quickly gather business requirements and web usability needs and
dramatically revise the existing user interface to take advantage of
current user interface best practices, and usability features. Created
requirements documents, screen navigation diagrams, screen mockups, error
messaging and placement therof. Wrote all manual test cases and let UAT
team.
Bank of America, Sacramento,
CA May 2012 - March
2013
Senior Business Analyst
FHFA imposed implementation of a new Uniform Loan Delivery Dataset
requiring all financial institution to implement by 2012. Project dates
have significantly slipped into 2013.
Responsible for gathering business requirements and validating functional
specifications against those business requirements. Participated in issue
resolution of various business process/data conflicts which are impacting
project schedule. Created various white papers, status reports,
presentations and dashboards to measure and track project metrics with
pilot bank in support of ITIL standards. Analyzed project metrics to
identified potential issues and made recommendations for future actions.
Fannie Mae, Reston
VA December 2011
- March 2012
Senior Business Analyst
FHFA imposed implementation of a new Uniform Loan Delivery Dataset
requiring all financial institution to implement by 2012.
UAT Manual Test Team Member
. Loan Delivery System regression and UAT testing.
. Responsible for gathering business requirements and validating
functional specifications against those business requirements.
Participated in issue resolution of various business process/data
conflicts which are impacting project schedule
. Reviewed and updated UAT Strategy plan and UAT Testing Plan. Brought
documents up-to-date with current status with business requirements
changes that had evolved over the implementation period.
21 Century Technologies, Vienna,
VA 07/11 - 11/11
Sr. Systems Analyst
Permanent employee working on Department of Labor (DOL) contracts. Main
focus has been on production support of web-based versions of DOL legacy
systems as they are migrated to the DOL Portal. Investigated tickets,
created Change Requests, updated documentation as needed and facilitated
resolution of issues. Reason for leaving: DOL did not renew contract with
company.
CCSI
(Verizon
10/09 - 6/11
Sr. Business Analyst
Contract for gathering the various metrics from the numerous Executive-
level dashboards and scorecards at Verizon. The purpose of the task is to
inventory all metrics, identify their source(s) and recommend the contents
of a consolidate Executive Dashboard for all Executive use. Created
multiple Power Point presentations for briefing senior management,
facilitated numerous meetings regarding the project, and facilitated issue
resolution. This was in support of ITIL standards which were the service
standard across the enterprise. Crafted weekly and monthly status reports.
Verizon, Ashburn,
VA
7/07 - 7/09
Sr. Business Analyst
Functional Design Lead for various projects in support of the Verizon
Enterprise Center (VEC), the Enterprise Portal for Verizon corporate
accounts. Also responsible for functional requirement for the Verizon
Business Central, the internal administrative module of the VEC. Duties
included:
. Member of VP-level team responsible for troubleshooting business process
areas that were candidates for improvement/automation in order to comply
with FCC mandates regarding risk management of proprietary data in 12
billing feeds by employing ITIL standards. The FCC mandated included the
requirement to establish a Database of Record for all Enterprise orders
for all billing feeds. Chaired the Functional and Design calls of this
endeavor to resolve numerous issues regarding getting the feeds to
standardize their data for the Database of Record. Met with internal
audit staff and business stakeholders to discuss and subsequently
recommend a process improvement or technical solution to either improve
efficiency or enhance security measures for confidential data.
. Principal IT POC for the Business Units and Stakeholders, responsible for
setting and managing expectations and facilitating requests and issue
resolution.
. Identify key stakeholders and POCs, schedule status and working sessions.
Report project status to VP PMO (PowerPoint presentations); alert
appropriate team members of potential issues and resolve same regarding
data normalization amongst the 12 billing feeds. Determine when an issue
requires Management or Executive input and escalate accordingly,
providing information and recommendations to the VP PMO.
. Review Business Requirements for completeness and facilitate their
request for IT services through the 'front door' project process, which
were orders to be entered into the system via the iOrder module of
Orderpro and identify which of the 12 billing feeds were impacted.
Schedule JAD sessions/interviews as needed to gather more information for
the Business Requirements to ensure there is enough information for the
IT teams.
. Participate in use case survey and compile list of use cases needed for
project and/or phase Broke use cases into user story tasks for assigning
to various Java developers.
. Convert Portal business cases into Functional Requirements (FREQs) and
enter as collaboration cases in ReqPro; constructed activity diagrams and
process flows of the use cases and collaboration cases for review with
both Stakeholders and IT and obtain signoff. Convert FREQs into System
Requirements (SREQs) and entered as system use cases and obtain signoff.
. From the functional requirements, constructed UML modeling to depict 'as
is' and 'to be' workflows and processes, data modeling, and integration
points for the various billing feeds including sequencing of those feeds.
Responsible for defining and managing the single sign on experience; i.e.
users are permitted or denied access to various features and functions by
predetermined assignment to an existing role or group. If a new role or
group is required, experienced in investigating the impact such an
addition would have to the Policy Server and making recommendations
. Coordinate dev to dev testing, coordinate SIT testing and validate
functionality against requirements. Perform full UAT before the customer
tries the new functionality. Work with QA team to resolve issues.
. Managed various project documentation on numerous Sharepoint sites.
Fannie Mae, Herndon,
VA
1/-7 - 6/07
Sr. Business Analyst
Responsible for coordinating the vendor selection process between Capital
Markets, Procurement, and external companies for the purchase of a COTS
collateral and risk management tool for the RTF project. Documented the
vendor selection process and worked with Procurement to initiate vendor
contact from RFP creation to identifying key vendor criteria. Served as
liaison between FM staff and vendor staff during the assessment and demo
stages of the process and facilitated the logistics required for the demos.
This task involved coordinating the requirements of several business units
and technical stakeholders from both the Single Family and Multi-Family
areas, and presenting these requirements and recommendations to the VP and
SVP level in PowerPoint presentations.
Fiserv eLending Services, Mclean, VA
4/05 - 1/07
Employee
Senior Business Analyst on Fiserv's web portal. Responsible for gathering
business requirements and functional specifications to integrate Fiserv's
products and services into the web portal. Also responsible for resolving
integration issues with GatorNet, General American Corporation's (GAC)
order engine. Accordingly, investigated and documented various solutions
and made recommendations thereto. Conducted technical design meetings with
developers to discuss options and issues. Created use cases and
collaboration cases in ReqPro. Constructed Requirements Traceability Matrix
(RTM) to track user requirements through design, test and implementation.
Created functional specifications to support the use cases, consisting of
UML modeling of the logical architecture, activity diagrams, workflows and
data sequencing.
EDS, Chantilly,
VA
3/04 - 4/05
Consultant
Requirements Management Specialist on the Treasury-Wide Application
Infrastructure (TWAI), the Federal Reserve Board's initiative to centralize
the various Treasury Department applications involved with the Board.
Created screen mockups from business and functional requirements to clarify
the functionality with the users and developers.
Participated as a member of the Core Team in bi-monthly planning sessions
with Federal Reserve Board staff regarding ongoing infrastructure issues of
the three data centers built and supported by EDS for the Federal Reserve.
Identified new or modified requirements and created Statements of Work to
capture the tasks. Upon SOW approval, translated the SOWs into functional
specifications for the development team.
Nextel, Reston,
VA
7/03 - 3/04
Consultant
Senior Business Analyst on Nextel.com's initiative to offer the Ariba COTS
shopping option to the Custom Aisles' corporate customers. Participated in
JAD sessions with business and technical units, and wrote major portions of
the business and functional requirements for the Project Requirements
Document (PRD), including use cases, wireframes and workflows, process
flows, activity diagrams, and data modeling in compliance with ITIL
standards. Constructed Requirements Traceability Matrix (RTM) Provided
oversight of the team creating the Implementation Guide, and resolved
functional issues with the Testing Team.
Fannie Mae, Washington,
DC
8/01 - 7/03
Consultant (Spherion Corporation)
Senior Business Analyst on the eCore Infrastructure Web Development Team
for Desktop Originator/Desktop Underwriter (DO/DU). DO/DU is Fannie Mae's
mortgage underwriting application that utilizes ASP pages and .NET
infrastructure to pass both XML data and flat files to the Sybase backend
services for processing. The backend services include the Underwriting
Knowledge Base, the Credit Report engines, the Automated Property Service
(APS), and Billing Services. This was a Fannie-Mae pilot project to
implement ITIL standards to describe service standards across applications
with a backend storage, strictly manage security protocols that all
applications must adhere to, and continuous process analysis and
improvement,
Conducted requirements review meetings with the business stakeholders to
ensure that the requirements document contained the appropriate level of
accuracy and detail. Created the GUI prototype and supporting use cases
(both business and system) for the design walkthroughs, and wrote the
functional specification document, including UML modeling of the workflow
from the single sign-on experience to data retrievel from the datastore.
Responsible for validating that the GUI accurately maps to the newly-
designed workflow, and that the new dataset meets backend requirements. A
key consideration was to ensure that the data was MISMO-compliant.
MCI WorldCom, Chantilly,
VA
9/00 - 7/01
Consultant (Spherion Corporation)
Advisory Engineer on the Total Circuit Order Management System (TCOMS),
WorldCom's COTS end-to-end Sybase order management, provisioning and
billing system for local service. Responsible for defining and managing the
single sign on experience; i.e. users are permitted or denied access to
various features and functions by predetermined assignment to an existing
role or group. If a new role or group is required, experienced in
investigating the impact such an addition would have to the Policy Server
and making recommendations. The application employed numerous adapters as
interfaces with the data store and other impacted systems, including UUNet.
Gathered and documented business and technical requirements and converted
same into functional and system requirements.
AT&T, Herndon,
VA
1/99 - 9/00
Consultant (COMSYS)
Requirements: Reviewed and edited systems requirements document to ensure
acceptable quality, detail, and accuracy of the use cases and business
rules. Ensured functional design adhered to systems requirements.
Redesigned/revised functional diagrams as necessary. Created and maintained
the Requirements Traceability Matrix (RTM)..
Project Management: Assumed responsibility for Architecture and Detailed
Design in-house review, inspection and approval process. Working under
extremely tight deadlines, organized the detailed design effort of 24
developers. Assigned tasks and designated team leads and troubleshooters,
prioritized efforts, and approved design solutions. Monitored design
progress in the Rose model to ascertain: 1) acceptable work completed
percentages, and 2) the developers were accurately (and thoroughly)
commenting on their design. As needed, added modeling diagrams into the
Rose model to depict workflows, process flows and activity diagrams to
clarify the functionality.
GSA, Office of Human
Resources
5/97 - 12/98
Consultant (Gecko Services)
Test Team Lead on COTS project using Oracle's Government Human Resources
(CHRIS) application and object-oriented analysis and design methodology.
Developed test strategy for project, including RTM, test plans, scenarios,
and scripts. Planned system, functional, conversion and integration
testing.
AARP, Washington,
DC
1/90 - 4/97
Membership Division Systems Liaison : 1994-1997
Led the CTS (Customer Tracking System) module team of KONNEX for four
years, a $30 million, Association-wide COTS client-server application
development effort to facilitate data sharing and track member activity and
revenue for AARP's 30 million members. Conducted the requirements gathering
and analysis, application design, and testing. Acted as liaison/coordinator
for development staff consisting of several large teams of consultants in
Washington, DC and Long Beach, CA to facilitate the appropriate
interpretation of user needs. Performed analysis of architectural and
design alternatives, cost benefit analysis, and risk assessment and
management, and developed plans to implement recommendations. Also
responsible for writing information briefings, white papers, and articles
on technical issues for submission to the AARP Board of Directors and
several AARP publications. This was a first-generation Data Mining
partnership with Epsilon LTD,, and became the gold standard for mining
membership data to identify marketing opportunities and trends.
Systems Analyst: 1992-1994
Acted as liaison between various AARP user groups and Systems Development
during full life cycle development process for custom systems, including
the IRS 13 million dollar grant for the Tax-Aid Program. Tasks included
business analysis and requirements gathering in a RAD/JAD environment,
writing functional design documents, UML modeling, and data mapping to MSA,
and guiding the user community through the development process. Identified
the business areas in greatest need of change using client expectations,
membership data best practices, and competitor performance measures.
Advised clients on the impact of new technologies on their existing
technical environment. Participated in business process redesign, and
educated clients about short-term and long-term hardware and maintenance
costs related to different technical solutions. Membership Division
representative on Disaster Recovery Task Force, wrote Division contingency
plans, and participated in annual disaster recovery scenarios.
Business Analyst (1990-1992)
Business Analyst responsible for the business process reengineering effort
to convert AARP's largely manual business processes that were supported by
mainframe and VAX applications into automated processes in a LAN and Oracle-
based environment. Evaluated proposed technical solutions against business
processes, and made appropriate recommendations to senior staff.
Pre-1990: Various technical writing positions with the Federal Government
(DOD).
Education
BA, Business Administration, Westmar University, 1978
Oracle Educational Alliance Certification, 1999, NVCC
ITP Facilitation Certification, 1993, AARP
Numerous AARP-sponsored seminars on project management, service provider
management, SLAs, customer service, employee supervision, budget and
strategic planning, etc.
Contact this candidate