Customer Service Sales

Eurfryn Lougher

** *** * ****, ******* Rhondda Cynon Taff, CF44 6HU

Tel: 078********, E-mail: *.*******@*****.***

Personal Profile:

A professional businessman who has varied interests and experience within

the hospitality environment. Ability to listen well and improve

opportunities to the companies advantage, whether to increase sales or

customer satisfaction. Outgoing personality with and interest in other

people dealing with individuals in a direct and honest manner. Full

drivers licence and access to transport. Willing to work flexible hours

and travel.

Skills and Attributes

. Good customer service

. Marketing and promotion skills

. Sales skills

. Listening skills

. Costing events

. Training and feedback

. Bookkeeping

. Hosting and hospitality

. Quick and methodical

. Oranisational skills

Work History

1989 - 2009 Sun International Hotel and Casino

Gaming Supervisor

. Training and induction officer for new croupier recruits

. Managed staff performance delivery of customer service

. Managed staff sickness, absences and disciplinary

. Hosted hospitality box for different events

. Dealt with queries and resolved complaints

. Conducted research to create a marketing strategy

. Promoted events to attract customers and satisfy demand

. Provided book keeping duties including balance sheets

. Costing's for events and trips

. Intermediary for business meetings maintaining client

confidentiality

1989 - 2009 Business Entrepreneur

Business Man

. End to end process of growing vegetables in extreme

temperatures

. Researched to identify key areas of new business opportunities

. Setting up of new sales contracts

. Financial interest and good working knowledge of a school

canteen

1987 - 1989 Rainbow Casino

Croupier

1981 - 1987 Self Employed Gardener

Landscape Gardener

1981 - 1987 Self Employed

Labourer

1976 - 1981 Tax Office

Tax

officer

Training and Qualifications

O levels 8 achieving C and above including English and

Mathematics

Croupier Training

Hobbies and interests

Good working knowledge of gardening growing all fruit and vegetables. Keen

interest and knowledge in all sporting activities having played team sports

in the past. I am an avid follower of current affairs and financial

markets,

References available upon request

Contact this candidate