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Customer Service Engineer

Location:
Edinburg, TX
Posted:
January 12, 2014

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Resume:

YESSICA Y. HERNANDEZ

**** * **** **. • McAllen, Texas • 78504 • 956-***-**** • acb3xr@r.postjobfree.com

Objective

To obtain a Manufacturing Engineering position affording opportunities to learn and progress. Seeking long-term

employment in an industry where I can have the ability to lead, execute and develop multiple projects by

utilizing my experience, self-motivation, and analytical skills.

Education

The University of Texas-Pan American, Edinburg, Texas Major

GPA: 2.71

B.S. in Manufacturing Engineering

Expected Graduation Date: December 2013

Relevant Coursework:

Operation Research Manufacturing Computer-aided Design

Planning Mfg. Numerical Methods & Statistics

Quality Control Simulations

Honors and Awards Recipient of the HEB Scholarship Fall 2008-Spring

2010

Recipient of the UTPA Excellence Scholarship Fall 2008-

Spring 2009

Experience:

Texas Power Systems (CAT)

Quality Intern Summer

2012

• Quality Assurance, research & development

• Project management and continuous improvement

• Superior leadership and communication skills, achieving positive results

• Control charts, Failure Mode and Effect Analysis, 5-S’s, Kaizen, PPAP, Lean Six Sigma, DOE,

Tolerance Analysis

H-E-B

Cashier/CCS Fall

2007-Present

• Customer service

• Work in a productive and problem-solving manner

• Responsible and organize dealing with currency

YESSICA Y. HERNANDEZ

7537 N 26TH ST. • McAllen, Texas • 78504 • 956-***-**** • acb3xr@r.postjobfree.com

Business Management Internship Summer

2008

• Academic excellence and initiative

• Creative problem-solving and risk-taking skills, strategic planning, leadership development

• Assisted to monthly meetings where performance and deadlines where discussed

• Entrepreneurial spirit with strong analytical, decision-making, and organizational skills

Activities

• Society of Automotive Engineers (SAE), Member Fall 2009-Spring 2011

• Society of Hispanic and Professional Engineers (SHPE), Member Fall 2009-Present

• Society of Woman Engineering (SWE), Member Fall 2010-Present

• Society of Manufacturing Engineer (SME), Meeting Coordinator Fall2010-Present

Academic Projects

Palmer Steel Co.

Team Leader

• Project consisted in reducing the cycle time of the welding process, identifying wastes, eliminate

unnecessary movement, analyzing utilization and time, exploring opportunity for possible implementations,

apply the 5-s, and motions study.

• Collaborated with international students from China via email/video conferences in order to collectively

improve the efficiency of our project.

• Interpreted international teammate’s language utilizing basic internet/computer skill, forecasting, and

product/operational cost analysis.

Lean Six Sigma Training

Skills

• Language and Communication: Fluent in English and Spanish (Read, write and speak)

• Software: Microsoft Visual Studio, Microsoft Excel, Microsoft PowerPoint, MATLAB, Solid Works,

PSpice, Pro/Engineer Wildfire, Minitab

• Professional: Effective oral and written communication, strong organization and time management

skills, attention to detail with the ability to recognize discrepancies, able to manage changing priorities, good

networking and influencing skills, capable to make cost efficient decisions, dedication to achieve deadlines.



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