Customer Service Human Resources
Resume:
MARGARITA RAMOS
Brooklyn, New York 11206
PROFESSIONAL EXPERIENCE
Business Link/EIP Grant Diversion
Processing Liaison (2010 – Present)
* *********g Park Department enrollments, terminations and roll overs
5 Assist liaison with codes in NYCWAY for special projects
6 Verifying clients eligibility for employment incentive program
7 Access to stimulus eligibility review tracking system to overview clients case status
Human Resources Administration/Employment Services Division
Caseworker/Field Representative (1998 to 2009)
Travel throughout the City to conduct compliance audits and provide on going technical
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assistance to agencies participating in New York City’s Work Experience (WEP) to ensure
adherence to the program’s rules and regulations
Submit field reports that included evaluating the agencies performance and plans for
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corrective actions for those not meeting the standards of the contracts
Ascertain clients’ status in NYC WAY and WMS to determine appropriate action and engage
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the client in an employment activity
Responsible for assessing clients’ interests, employment history, aptitude and abilities in
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order to develop appropriate employment plans
Responsible for developing individual employment plans with clients, assisting them in
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meeting their established goals and objectives
Provide clients with referrals when appropriate, which lead to job placement or enrollment in
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appropriate programs
Caseworker, Managed Care Audit Survey (1997 to 1998)
Advocated for clients to ensure that they received the services that they were entitled under
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the selected HMO providers’ scope of services
Conducted customer service satisfaction surveys to ensure clients’ contentment with
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participating HMO
Closed accounts on clients who were dissatisfied with the HMO’s services
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EDUCATION Boricua College, Brooklyn, New York
Bachelor of Science in Human Services
Associate Degree in Liberal Arts
SKILLS Bilingual: Fluent in Spanish, both written and verbal
Computer proficient and type minimum 30 wpm: knowledgeable of HRA
Programs and computer systems (WMS and NYCWAY)
REFERENCES Furnished upon request
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