Quality Assurance Manager

Robert Hess, Professional Experience…Continued Page 2 of 2

ROBERT HESS

QUARTZ HILL, CA 93536 T: 661-***-**** ************@*****.***

• MANAGER: QUALITY

Project Management / Delivering Results

•

Objective:

Seeking a technical management position with leadership responsibilities including problem solving, planning,

organizing and managing budgets to achieve the corporate goals.

Carrier summary:

A growth-oriented and highly talented Quality Professional with a strong background in a variety of Quality

Management Systems such as ISO 9001:2008, AS9100, SPC, TQM, cGMP, MIL-STD’s, and Continuous Process

Improvement tools, including root-cause analysis.. I have over 25 years of experience in this domain as well as

excellent communication and leadership skills.

Job Skills:

• An Experienced team leader with the ability to initiate/manage cross-functional teams and multi-disciplinary

projects

• Experienced in implementing and maintaining a ISO 9001 program

• Analytical thinking, decision making and problem solving skills

• Strategic Planning, Execution, organizing and extensive New Product Development using Fast Cycle Time,

• Excellence Personal Communication skills

• Project management skills: Influencing, leading, negotiating and delegating abilities

• Conflict resolution

• Adaptability and tolerant to stressed situations.

Other Skills:

• Creative thinking and organizational skills

• Effective listening skills

• Decision making and negotiating skills

• Determination and Diplomacy skills

PROFESSIONAL EXPERIENCE

APLLIED COMPANIES, Valencia, California 2003 –Aug2012

Director, Quality Systems

Established and delivered change initiatives of product quality in the area of HVAC Control Systems and High

Pressure Cylinders used for military applications. Created and managed the integration of a new Quality Management

System to achieve ISO 9001 certification, along with production solutions in alignment with corporate objectives.

Selected Achievements

• Created from the ground up, a Quality Management System to achieve ISO 9001:2000 with design and maintained

it thru the re-certification to ISO 9001:2008. Lead the training for all cross-functional team members

• Was the companies quality interface for both regulatory (DCMA, DOT, OSHA, etc), and customers such as

Raytheon, Lockheed, L-3 Communications, Boeing, and other defense contractors

• Worked with all functional teams to establish Departmental Quality Objectives and Metrics and presented them at

management reviews

Program Manager

After serving seven years as head of Quality, the owner of the company moved me into program management where I

was tasked to manage multiple projects with the responsibility of bring them in on time and within budget, along with

quality and warranty resolution and accountability to increase customer satisfaction and reduce warranty cost.

Selected Achievements

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• Directed, coached team members in the design stage, production and testing of Environmental Control Units

(ECU).

• Established budgetary guidelines for assigned projects (Engineering, Material, and Production)

• Worked closely with the Sales, and Contracts Department to fully understand customer’s expectation, and achieve

total customer satisfaction.

BROOKS-PRI AUTOMATION, Sylmar, California 2000 – 2002 (Oct)

Manager, Quality Assurance

Directed cross-functional teams with focus on creating and maintaining a Quality Management System with the goal of

achieving ISO 9001:2000 with design certification, in the field of Semi-Conductor wafer-handling robotic equipment.

Selected Achievements

• Managed Receiving, In-Process, Test, and Final Inspection

• Worked closely with all departments to collect and analyze data to support Customer Satisfaction

• Completely implemented and maintained ISO 9001:2000 program and achieved certification within 8 months

• As MRB Chairman ensured that Approved Supplier List (ASL) was continually updated, and non-conforming

material was disposition appropriately

1998 – 2000

JMAR PRECISION SYSTEMS, Chatsworth, California

Manager, Quality Assurance

Leadership role in the design and implementation of the companies first Quality Management System, in the field

of Semi-Conductor inspection equipment.

Selected Achievements

• Managed all aspects of ISO 9001 program including training for all levels of personnel. Established and maintained

company-wide Continuous Improvement program

• Developed and implemented a Supplier Quality System

• Managed Quality Assurance including Receiving, In-Process, Test, Final Inspection, along with Quality Engineering

1985 – 1998

ST. JUDE MEDICAL, Sylmar, California

Manager, Production Quality Control

Manage the activities of 37 Inspectors and 3 Supervisors on two shifts responsible for manufacturing, test, and final

inspection of Implantable Heart Pacemakers.

Selected Achievements

• Played an instrumental role in reducing product flow time by converting batch processing to flow line processing

on 2 product lines

• Established bar code systems for automated collection, tracking, and trend analysis of floor defects

• Supervised activities of Quality Engineering group in the absence of a Quality Engineering Manager

• Previous positions include: Quality Supervisor, MRB Chairman, and Lead Inspector

EDUCATION / CERTIFICATIONS

• Antelope Valley College, Graduated in 1995

• Certificate: Cardiac Rhythm Management System

• Experienced in dealing with FDA, DCMA, and FAA personnel

• DoD: Security Clearance (Active)

• Certificate: ISO 9001 Lead Assessor and Internal Auditor

Robert Hess, Professional Experience…Continued Page 2 of 2

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