Quality Assurance Manager
Resume:
VALERIE W. BANDE
***** ****** ***** ***, **********, MD ? 240-***-**** ?
**************@*****.**
BUSINESS/ QUALITY ASSURANCE ANALYST
Finance/ Hospitality/ Information Technology
Solution-oriented professional with a dedicated 7-years career leading the
appropriate documentation management, testing and delivery of quality
software, products, systems, and applications to meet business, customer
needs, utilizing blended onshore/offshore delivery model.
Skilled in using SharePoint to implementing new processes, procedures and
tools for requirement analysis, web application testing, defect tracking,
and problem resolution within Agile: Waterfall and Iterative development
environments to reduce operating costs and increasing efficiency.
Expert presenter, negotiator, and communicator; able to forge solid
relationships with teams, business, leadership, partners, and build
consensus across multiple organizational levels.
CORE COMPETENCIES
Microsoft SharePoint Professional; Strategic & operational Planning; Team
Development & Leadership; Risk & Issue Management; Project Planning; Budget
Planning; SQL Experience
PROFESSIONAL EXPERIENCE
Sr. Business Analyst/ QA, Hobbs&Madison, inc. - Dallas, TX (1/2013 -
11/2013)
Provided leadership as SME to identify requirements related to the Online
Banking processes.
Designed and developed Use cases, Use case diagrams, Activity diagrams for
valid transactions.
Involved in requirements documentation through all phases of development
life cycle.
Directed the user testing of system developed and maintained quality
procedures and ensured that appropriate documentation was in place.
Developed the test plan, test conditions and test cases to be used in
testing based on business requirements, technical specifications or product
knowledge.
Assisted the QA group in developing and documenting test cases, system
testing and UAT.
Used Agile methodology to gather requirements and work with the development
and testing team. Attended daily stand up meetings.
For my Remote work I stay in touch with team through email/phone/ Skype/
videoconferencing/ Gotomeeting/ Chat through Gmail/ Links.
Performed different testing (Functional/regression/UAT) on the banking
application as the project phases progressed.
Conducted functional testing against the test cases and test scripts to
make sure the functional requirements are met
Conducted regression test to make sure the existing core modules were not
broken during recent releases
Conducted UAT, along with the client, for the end user approval of the new
functions.
Attended stand-up meeting to provide daily status and progress and inform
on changes
Provided input in user stories compilation, and separated future user
stories to backlogs.
Discussed with the clients through interviews, emails exchange, surveys, to
gather functional specifications and create visual designs.
Used TEST MANAGER to create functional test cases, execute test scripts,
and run execution report
Used TFS to log defects, run defects reports, and log requirement
clarifications
Used VISUAL Studio to create user graphic interface.
Sr. Business Analyst/ QA, Secure Net Payment -- Rockville MD (7/11 - 12/12)
Challenges: Selected to build a requirement & content management framework,
using SharePoint, for the Federal Reserve Payment Systems to better
accommodate merchants and resellers using ACH/Check21.
Coordinated with functional areas to define and scope SharePoint projects
and requirements specs
Oversaw the preparation of functional, system and program specifications
using appropriate methodology such as agile and tools.
Effectively bridged the gap between the business and SharePoint team
Designed and developed Use cases, Use case diagrams, Activity diagrams for
valid transactions that meet the FedLine qualifications
Provided troubleshooting support for SharePoint; differentiated functional
from technical issues.
Identify functional gaps, regulatory needs, problems and detect trends.
Develops business plans by exploring and systematically evaluating
opportunities with the greatest potential for producing positive results;
ensures successful preparation and execution of business plans through
effective planning, organizing, and on-going evaluation processes.
Demonstrate system to stakeholders to validate approach for enhancements.
Manage efficiently the planning, scripting, and execution of test phases to
validate the business standards and requirements to attain quality of
software economically.
Used Agile methodology to gather requirements and work with the development
and testing team
Tracked requirements matrix using TEST MANAGER
Wrote defects using TFS, and run the defects report for status meetings
Worked remotely for one year
Performed different testing (Functional/regression/UAT) on the banking
application as the project phases progressed.
Conducted functional testing against the test cases and test scripts to
make sure the functional requirements are met
Conducted regression test to make sure the existing core modules were not
broken during recent releases
Conducted UAT, along with the client, for the end user approval of the new
functions.
Business Analyst, Bank of America - Rockville MD (05/2008 - 11/2010)
Challenges: Retained to solve the Online Loan Servicing issues and propose
a durable alternative to allows borrower users to make payments by
automated ACH, internal users to view loan information to provide customer
service and management staff to generate scheduled reports, using
SharePoint.
Set-up SharePoint with system & process integration, and workflow
automation capabilities
Formulated and defined systems scope and objectives based on both user
needs and a thorough understanding of business systems and industry
requirements.
Developed the prototype design for the Comprehensive Reporting and
Transaction Reporting modules. Obtained feedback from the client and
implemented changes as requested. Assisted in determining optimum
technologies to develop the application.
Used SharePoint to provide intranet portals, document & file management,
collaboration, social networks, extranets, websites, enterprise search, and
business intelligence.
Provided leadership in project estimate/schedule, test iterations, and
release validation.
Managed specifications and requirements in Rational Test Manager from
development and business team prior to Testing activities.
Managed project requirements, testing metrics, and reports for the QA
dashboard to effectively communicate test status to the test team and
management.
Coordinated with business users to secure resources, outline testing plan
thru signoff.
Performed different testing (Functional/regression/UAT) on the banking
application as the project phases progressed.
Conducted functional testing against the test cases and test scripts to
make sure the functional requirements are met
Conducted regression test to make sure the existing core modules were not
broken during recent releases
Conducted UAT, along with the client, for the end user approval of the new
functions.
Used Doors to capture, trace, analyze and manage changes to requirements
while maintaining compliance to regulations and standards.
Business Analyst, SunTrust Bank - Bethesda MD (05/2007 - 03/2008)
Challenge: Originally retained to help release an Enterprise Reporting
System (ERS) to support the portfolio management and performance analysis
of the credit card business with rewards offerings.
Formulated and defined systems scope and objectives based on both user
needs and a thorough understanding of business systems and industry
requirements.
Used Doors to capture, trace, analyze and manage changes to requirements
while maintaining compliance to regulations and standards.
Used Agile methodology to gather requirements and work with the development
and testing team.
Developed and documented business objectives and system requirements,
including user requirements, functional and non-functional requirements,
detailed data requirements.
Performed different testing (Functional/regression/UAT) on the banking
application as the project phases progressed.
Conducted functional testing against the test cases and test scripts to
make sure the functional requirements are met
Conducted regression test to make sure the existing core modules were not
broken during recent releases
Conducted UAT, along with the client, for the end user approval of the new
functions.
Produced requirements and system work products including: Business process
and data flow diagrams, Use cases/User Stories, Data Dictionaries,
Wireframes and user interface.
Assisted with the facilitation of team and client meetings, and
communicated in a clear and effective manner for presentations as well as
difficult/sensitive information.
Worked with Quality Assurance to help validate test scenarios, assist with
test execution, and support UAT to ensure a high quality end product is
delivered.
Business Systems Analyst, Hilton Hotel -- Gaithersburg, MD (Apr 2005 - Jan
2006)
Hotel Management System is a new generation of hotel/motel management
software for Windows. It is a complete solution, beginning with
reservations and check in/check out, and ending with billing and tax
reports. The program can be set up for any currencies, taxes, and
gratuities. For managers, there is a rich set of reports that shows a
complete picture of hotel operations and life cycles: sales by room, sales
by room type, sales orders in restaurants or retail, payment methods, and
automatic tax calculations.
0. Documented business specifications from the client, users, developers,
designers and SME's for complete understanding of the business process
and application so as to transform them into meaningful technical
specifications and functional specification for the software development
0. Wrote Functional Requirement Specifications (FRS) and User Requirement
Specifications (URS).
0. Conducted JAD sessions with various stakeholders to develop design and
architecture of the application based on the business requirements,
discuss and resolve open issues, discuss change requests and document
them in orderly fashion.
0. Presented Weekly/Monthly Project Status reports describing the status
quo to date, impact of issues and changes in requirements necessary to
the clients and getting sign off from them for the same.
0. Created internal/external client presentations to all levels of the
business line from staff to VPs outlining key takeaways and recommended
action
0. Conducted Knowledge Transfer for end-users to understand processing
needs and interfaces with Technology Services (IT) development teams to
design and deliver systems enhancements to improve the workflow systems
efficiency and effectiveness.
0. Worked closely with PM to prepares project estimates by running cost-
benefit analysis, identifying time, personnel, and equipment costs;
establishing time lines and milestones
0. Participated in Validation, Verification and Acceptance testing with
customers in UAT environment.
0. Served as a liaison between unit department, application systems
department, Business Users and Customers in defining business systems
requirements, procedures and practices to implement changes to increase
efficiency of the business unit.
0. Automated event and data driven tests to verify various features,
functionality and performance of the application software
0. Interacted with the developers to resolve the technical and implementing
issues. Involved in User Acceptance Testing with the users
EDUCATION & CREDENTIALS
B.A. in Business Management, Strayer University
Certification & Affiliations: Business Systems Analyst Certification,
Requirement Inc
Certification in Information System: Ecole General D'Informatique et de
Technologie
SKILLS
Language: Fluent in French and English
Technical: TEST MANAGER, MS SharePoint 2007 & 2010, SQL, Visio, Star UML,
DOORS, TFS, Clear Case, Cear Quest
Web scripts (HTML, XML, JavaScript, WebPart); Databases (Oracle SQL
Developer 8), MS Access Windows SharePoint Services (WSS), the MS
SharePoint Server (MOSS) and MS Search Server
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