Quality Assurance Software

Kavita Aggarwal Email -

***********@*****.***

Contact - +91-991**-*****

Objective

o Intend to build a career in the Quality Assurance or Application

Maintenance and Support area.

Highlights

. Quality Assurance:

o Hands on SQL Experience for front end testing and back end

validation.

o Hands on experience in Crystal Reports (version 5 and 11).

o Strong understanding of various phases and approaches for

Quality Assurance.

o Experience in different types of testing: Functional, Non

Functional and Maintenance Testing. These include

. Unit Testing

. Integration testing

. System and Acceptance Testing

. Sanity and Smoke Testing

. Maintenance and Regression Testing.

o Experience in test formality and test scenarios - Developing

Test Case

o Experience in Requirements traceability - Mapping of

requirements with test cases

o Equivalence Portitioning and Boundary Value Analysis, Decision

Table Testing, State Transition Testing and Use Case Testing.

o Developed Test Reviews and Software Test Plan (STP). Created

testing estimations.

o Worked on regression testing and compatibility testing

o Knowledge of Complete Bug Life Cycle.

o Knowledge of Equivalence Partitioning and Boundary Value

Analysis, Decision Table Testing, State Transition Testing and

Use Case Testing.

o Knowledge of Differences between Software Development Life Cycle

(SDLC) and Software Testing Life Cycle (STLC).

o Knowledge of different testing models like Waterfall Model,

Spiral Model and V Model Of Testing.

. Application Support:

o Strong understanding of Application Support concepts.

o Hands on experience with Level 2 and Level 3 Support

engagements.

o Capable of working in SLA driven engagements.

o Familiarity with ticket tracking tools like: JIRA, SharePoint;

etc.

o Hands on experience in Scorecard generation and Senior

Management reporting.

. Domain Experience:

o Travel and Hospitality Industry

. Reservation systems

. Accounting software for hotels - Includes Accounts

Receivables, Accounts Payables, Bank Reconciliation, food

and beverage module.

Work Experience

Prologic First India Pvt Ltd, Gurgaon

Current Senior Software Lead

Duration May 2011 Onwards

Software Touche (Point of Sale Software)

Products Used Wish.Net

Wish Express (Front Office Software)

Prolific (Back Office Software)

Job

responsibilities Involved in Onsite Installation and verification of Front

Office Software, Back Office Software, Point of Sale

Software, Interface Software, Server Setup and

Configuration.

Involved in providing the Level 2 and Level 3 support for

existing installations. This included:

Resolving Customer Queries

Resolution of code and configuration related issues

Installation of SQL Server 2000/2008. Execution of SQL

queries. Developing stored procedures and triggers.

Attaching/Restoring database in SQL. Hands on experience on

Basic and Advanced Queries in SQL. Usage of various types of

JOINS and KEYS in SQL. Knowledge on various SQL Functions

and SQL Profiler

Generating reports using Crystal reports. Adding, editing,

deleting various text and database fields in software

reports using Crystal report 5 and 11 version. Designing,

aligning and formatting of various Reports in .NET and VB

Software as per user requirements in Crystal Report Format.

CRM management - Logging of all queries/issues received from

client through mails and assigning the tickets to all

support executives for resolutions. Creation and update of

account information of all existing and new clients.

Generating daily and weekly reports pertaining to concerns

from various clients and performance of all executives in

providing resolutions.

Online and Onsite Training for Hotel Management Product on

Front Office Software, Back Office Software, Point of Sale

Software and Interface Software.

Front Office Software deals with all front desk operations -

Making/cancelling guest and group reservations, Checking

availability status. Also generating managerial, statistical

and user defined reports. Performing nightly audits.

Complete knowledge on Inventory and Materials Management

Module which includes making Requisitions, Purchase Orders,

Issuing, Receiving of Stock, Stock Taking and Stock

Maintenance.

Daily Reporting and Status Tracking - Responsible for

managing stringent SLAs. Creation of daily, weekly and

monthly reports/dashboards to ensure that the service SLA is

met and there are no aging tickets.

License Management - Involved in complete License

Management. Creation of New Licenses and Renewing Current

Licenses for clients in India, London, Malaysia, Dubai.

Testing of bug fixes - On receiving major issues from

clients testing the issue at own end, on finding the bug

generating test cases and reporting the completed test case

and scenario to development to resolve the bug. After

getting the resolution implementing the fix at user end and

receiving the feedback from client.

IBM Daksh, Gurgaon

Current Customer Care Executive

Duration May 2010 - May 2011

Job Worked with IBM Daksh as Customer Care Executive in Voice

responsibilities Process since May 2010.

Involved in solving queries dealing with Platinum Airtel

Customers of Delhi HP Haryana Punjab region.

Scored 92%(highest score) in QUALITY. Was declared SHINING

STAR Of Platinum Collections in the month of August.

Received several appreciations for delivering Quality

throughout during tenure in IBM.

Scored highest percentage in Voice and Accent and

appreciated.

Nominated for post of Team Leader within 6 months of joining

IBM

CAPITAL POWER SYSTEM LTD.

Work Experience Engineer (R&D) Inspection and QA Tester

Duration From Feb 2008-Apr 2010

Job

responsibilities Testing, validation and verification of software based

Electronic Energy Meters according to ISO: 13779, CBIP 1988,

IS: 14697.

Summarization of specifications of Electronic Energy Meters.

Responsible for making sample meters according to

specifications.

All types of routine and acceptance tests specified in BIS.

Documentation as per ISO norms

Work Sequence

Reading Tender Specifications and Discussion with Project

Manager and Head of Department

Developing Testing Steps: Traceability Matrix.

Experience in test formality and test scenarios - Developing

Test Case

Experience in Requirements traceability - Mapping of

requirements with test cases

Developed Test Reviews and Software Test Plan (STP). Created

testing estimations.

Experience in different types of testing: Functional, Non

Functional and Maintenance Testing. These include

Unit Testing

Integration testing

System and Acceptance Testing

Sanity and Smoke Testing

Maintenance and Regression Testing.

Working on Complete Bug Life Cycle.

Software Development Life Cycle (SDLC) after discussion with

development and working on Software Testing Life Cycle

(STLC).

Drawing different testing models like Waterfall Model,

Spiral Model and V Model Of Testing and match/ cross check

all requirements according to Board specifications.

Check Data by Downloading Meter Data in software.

Software Trainings

Name of Organization Details

Center Of Computer NETWORKING, Setting up of LAN, Study of Network

And Information Topologies, use of routers, switches and network

Technology, Patiala devices. Use of routers and switches and installation of

components

Software Technologies C++ and Object Oriented Programming

Limited, Patiala

SLR InfoTech Private ASP.NET-Working, Controls, Objects and Components Event

Limited, Chandigarh handling, Web Forms Data Binding, XML

ADO.NET-Database Connectivity

PROJECTS (as part of engineering curriculum)

Name of Project Details

Signature Dealing with unskilled forgery cases using MATLAB as

Verification platform. It includes data collection, pre-processing

(edge detection), feature extraction (extracting

features and comparing them with stored database),

testing and recognition of handwritten signatures.

Education and Academic Achievements

. B.Tech (Information Technology) from a reputed institution of Punjab

in 2005.

. Scored 81.3% marks in Final year

. Won second division in IGSC National Level Scholarship Examination.

. Certified and secured 70% marks in General Knowledge and Intelligence

Test conducted by Central Institute of General Knowledge Learning.

Technical Skills

Programming Languages VB, C, C++

Web Technologies HTML

Operating Systems Unix, DOS, Windows 98/2000/XP/NT

Database Technologies SQL Server 2000/2005

Strengths

. Good analytical and problem solving skills

. Team player - ability to work in a team environment

. Good technical skills and proven academic record

. Quick learner. Flexible on domain and technology

Personal Information

Date of Birth Aug 15, 1982

Lagunage Proficiency English (convent educated), Punjabi, Hindi

Correspondence Address 827, Sec 5

Gurgaon, India

Permanent Address K-120, Lane # 6, Majithia Enclave

Patiala - 147 001, Punjab, India

Contact Numbers +91-955*******

DATE

PLACE

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