Customer Service Sales

Philip Bocko

** ****** ******, *********, ** **048 978-***-****

******.*****@*****.***

Work Experience

Alexion Pharmaceuticals, Document Control Specialist 2013 - Present

Smithfield, RI

Assist in document migration project, moving documents from one eDMS system to

another, and in daily document control activities (temporary assignment through

Ranstad agency)

Lonza Biologics, Hopkinton, MA Technical Writer/Editor 2008 - 2013

Write, edit and format complex and detailed cGMP documents, including SOPs and

master batch records

Manage and execute project document schedules, from initial review to final

approval

Participate in project team meetings to coordinate documentation objectives and

tasks with customer and other Lonza departments

Organize and lead meetings to resolve technical, compliance and safety issues

in documents

Design and create master document templates using Styles in Microsoft Word

Train colleagues on documentation processes and tools and on environment,

health and safety topics

Turning Point, Gilford, NH Survey and Wetlands 2005 - 2008

Norway Plains, Rochester, NH Technician

Seekamp Environmental, Kingston, NH

Conduct topographic, location, construction, and GPS land surveys in the field

Perform deed and map research and lead daily crew field activities

Delineate and record jurisdictional wetland boundaries and perform wetlands

mitigation/restoration work

Identify and survey plant communities for compliance with New Hampshire's

Shoreland Protection Act

Aprisma Management, Portsmouth, NH Technical Writer/Editor 2004 - 2005

Write, edit and publish user and administrator guides and release notes for

network management software

Que Publishing, Indianapolis, IN Technical Editor 2002 - 2003

Complete technical edit of two Notes/Domino titles, including Using Lotus Notes

and Domino 6

IBM, Westford, MA Technical Writer 2000 - 2002

Develop user-friendly Help documents for Lotus Notes and Domino client and

server software

Contribute to monthly column for Notes.net, development's online magazine

Write functional specifications for new software features

Test and configure servers and workstations for software development effort

PC Connection, Merrimack, NH Senior Product Information 1997 - 1999

Editor

Research, write, edit, and publish product information for internal consumption

and the Web

Develop and maintain sophisticated product information database

Train staff on peripheral compatibility issues

Technical Sales Advisor 1994 - 1997

Advise telesales representatives and customers on new PC technology and

compatibility issues

Conduct training sessions and create training materials, coordinate vendor

training

Work with vendors and manufacturers to most effectively gather and disseminate

product information

Supervise sales and customer service representatives and solve customer

complaint issues

Education

Technical Writing University of Massachusetts - Lowell

Certificate

B.A. History University of New Hampshire

Computer Skills/Expertise

Microsoft Word Microsoft Office EMC Documentum (eDMS)

TrackWise Adobe Acrobat PCs and Networks

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