Process Improvement Management

Melinda K. Mosholder, MBA

**** ****** **** ***** ** • Olympia, WA 98516 813-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Process Improvement ~ Strategy ~ IT Transformation~ Information Management ~ Data Architecture

Accomplished and engaging professional, with a strong technology and data architecture background. Seeking a

position that will utilize my prior experience with IT strategy, transformation and client engagement skills, yet

giving me room for growth.

SKILL SETS

Analysis and Analytical Evaluation Strategy Process/Business Reengineering

IT Transformation Client engagement Continuous Quality Improvement

Stakeholder communication Team building/management Business case writing

Information Management Data Architecture Process Improvement

PROFESSIONAL EXPERIENCE

Technology Strategy

• Works with high profile clients to assist on resolving client issues, effectively prioritize multi-problem

scenarios and collaboratively leverage appropriate resources to implement resolution.

• Partner with the Chief Information Officer (CIO) and executive management to establish near term and

long term goals to ensure that all departmental goals are aligned with organizational goals.

• Assist in the development and deployment of new applications, processes and technology changes that

improved business efficiency and effectiveness.

• Identified critical information requirements to develop and implement a strategy, architecture, and

processes for sourcing, managing, governing and securing information to ensure that all federal and state

regulations are followed.

• Effectively partnered with stakeholders to address complex business problems, regularly recommends

optimal approaches to address critical issues, and identifies implications of how other stakeholders may

be impacted; and effectively evaluates outcomes, presents and executes solutions.

Project management

• Manages projects and teams to define and implement, data exchange processes, data architecture and

software implementation.

• Created project plans to manage project milestones consistently provides appropriate visibility to task

progress and consistently sets expectations across all key constituencies with a focus on effective

planning, timely completion of tasks, on time delivery and completion within budget

• Completed workflow analysis to identify gaps and make recommendations to implement enhancements to

support best practices.

• Managed a full scale software and server upgrade throughout multiple customer sites with little to no

interruption to services provided.

• Managed a team of business associates and technology consultants to solve data architecture and

technology issues and recognized for outstanding leadership and management skills.

Technology transformation

• Developed policy and procedures to streamline software applications to reduce costs associated with

software training and maintenance while improving data exchange and analytical processes.

• Partnered with CIO to use technology to shape and improve information exchange by simplifying

reporting standards and data architecture. .

• Assisted the CIO in managing both the personal and professional development of departmental staff.

Melinda K. Mosholder, Page 2

Client engagement/Quality improvement

• Partners with clients to understand difficult concepts and translates into clear and concise written and oral

communications.

• Manages external client relationships successfully to maintain and build client referrals.

• Improved services to customers by reviewing business processes and working with customers to make

better use of existing resources and seeking out new technologies.

• Led the process improvement team to improve software applications, analytical processes and data

exchange.

Business case writing

• Identified, assessed and solved complex business problems conducted analysis and constructed in-depth

evaluation of variable factors and potential solutions .

• Developed vignettes depicted process improvement initiatives, new technologies and transformation.

• Developed business strategy and vision to support new business strategies and meet long term, outcome

based goals.

• Leads working groups to develop business cases to present to senior executives updating

Data architecture

• Authored publications establishing data reporting governances and lexicon standards in use throughout

the Department of Defense and other government agencies.

• Conducted thorough analysis of relationships between the government organizations functions, analyzed

available technologies and organized data types.

• Coordinated and hosted working groups with data stewards to integrate data requirements to ensure the

design of the new data processes, data integration and storage solutions satisfied requirements.

• Worked closely with IT developers to design database architecture to consolidate multiple databases into

one database for wide use among multiple security domains.

PROFESSIONAL CHRONOLOGY

• Northrop Grumman (2009-Present) – Organizational Technical Services Support Representative

• SAIC (2005-2009) - Senior Lead Analyst for Process Improvement Operations

• MZM, Inc., (2003-2005) - Senior Lead Analyst, Process Improvement Team

• Anteon Corporation (2002-2003) - Systems Trainer III

• US Army (1995 to 2002) - Intelligence, data analysis and process improvement

EDUCATION AND TRAINING

Master of Business Administration (MBA): Project Management

Ashford University

Bachelor of Business Administration

Ashford University

Program Management Development Initiatives • Requirements Management • Project Management Strategy

•Negotiation, Bargaining, and Conflict Management • Advanced Project Procurement •Project Planning and

Management • Define and Project Planning • Intellectual Property Awareness • Advanced Critical Thinking &

Analysis • Counter Intelligence & Human Intelligence Analysis • Asymmetric Warfare Analysis • High Value

Individuals Targeting • GCCS-I3, Agile Client • Security Managers • Basic Non-Commissioned Officers

Leadership Course • Advance All Source Intelligence Training • Collection Managers Course • Primary

Leadership Development • Advance All Source Training • All-Source Intelligence Analyst Training

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