Customer Service Sales

M aurice Cunningham

816-***-**** *******.************@*****.***

***** ******** ****** ********

Kansas City Mo 64131

Telecommunications professional with 15 years of technical knowledge base blended with

p roject management skills. Ability to identify complex business problems and develop

creative solutions while watching out for the bottom line of the company. Promoted Six

t imes during tenure at Sprint. I Began employment in Toggle Sales at retail store and

ended as a Network Operation Technician I I in the corporate office of Sprints’ headquarter.

Work H istory [2007 - Present]

Mail Carrier, United States Postal Service, Kansas City, Mo

Delivers and collects mail on foot and by vehicle under varying road conditions in

the prescribed geographical area.

• Familiar with postal laws, regulations, products and the geography of the

Kansas City area.

• Ability to maintain professional and effective public relations with

customers and others.

• Dependable, responsible, trustworthy, reliable, and detail oriented are all

characteristics that I possess and are also required by the employer.

[1992 - 2007]

Various Positions, Sprint Corporation, Overland Park, Kansas

15 years’ experience working in the telecommunications industry. Increased sales

by 200% on many occasions and earned six higher ranking promotions within the

company. Responsible for day to day operations of the network.

• Proven success at meeting customer expectations.

• Excelled in improving workforce efficiency, development of individual

and team skill sets.

• Demonstrated success in meeting and exceeding operational and

budgetary objectives.

• Researched and implemented company procedures to maximize company

resources.

• Managed personal productivity on assigned tasks to build, maintain and

repair the network.

• Responsible for project management and implementation of Sprints

Wireless/ and Wire line circuit orders for all products.

• Daily activities performed with Windows, MS Office, MS Excel, Outlook,

MS Excel and MS Explorer.

• Performed configuration of Cisco Routers, establishing port to port

continuity and physical and logical layer testing.

Education

Bachelors of Arts Degree

Talladega College

Talladega, AL

[1991]

S kills

• Staff Motivation and Mentoring,

• Data Organization and Utilization

• Detailed knowledge of Microsoft Excel, PowerPoint and Word

• Technology

• Network and Network Security

• WLAN/Wi-Fi

• Network operations and Analysis

• Project Management

• Highly collaborative

• Telecommunications

• TCP/IP Networking

• Cellular phone cost analysis

• Data communications in BIS, BES, and MS ActiveSync

• Customer Service

Contact this candidate