Help Desk Support
Resume:
TIM LEE
Exeter Rd.
Mackinaw, IL
**********@*****.***
Education 2002 - 2004 Midstate College Peoria, IL
Bachelors of Business G.P.A of 3.45 on a scale of 4.0
**** - **** *******e College Peoria, IL
AAS Degree Awarded 8/02
Computer Information and Science G.P.A. Of 3.0 on a scale of 4.0
• Systems Analyst and Design • Computer usage and Software
application
• Windows 2000 Professional
• Web Design
• Hardware And Operating Systems
• Network Communication
• Visual Basic 1
• Microsoft Presentation Application
• Microsoft Database Application
• A+ Hardware & Design
• Microsoft Word 2000
• Windows 2000 Server
• Microsoft Excel
• Network Plus
• Network Infrastructure
• Active Directory Services
• Network Security
• Managing Microsoft Network
• Advanced Database Management
Infrastructure
• Advanced Systems Analyst and
Design
Employment
CIBER Inc.
Help Desk
September 2008 – Present
Responsibilities:
• Phone support for all Agent and Non-Agent PC’s.
• Registry editing to ensure release completes.
• Provide support for production rollout of software to all 200,000 Agent and Non-
Agent PC’s.
• Provide support for “LPR” limited production rollout of Office 2010 and Windows
7 OS.
• Provide support for XP\Windows7 OS.
• Provide support for Current Release as well as the two previous releases. To
insure all pc’s remained current on all software and security updates.
• Provide additional support to other workgroups when needed. OS Defects team,
Office support, xactimate team, to name a few.
Volt
Help Desk 1-2nd Level
February 2004 – September 2008
Responsibilities:
Phone support for all end user at Caterpillar.
•
Provided level 1 help desk.
•
Provided level 2 Remote Desktop Support.
•
Utilized Remedy
•
Provided support Lotus Notes, VPN and PDA’s, DB2, UNIX, IBM mainframe,
•
Oracle
Utilized Peregrine, HP open view.
•
Supported Windows XP, 2000, 98 and NT
•
Incident Coordinator
•
Cisco Networking
•
Trouble Shooting IP phones
•
MS Exchange
•
Technisource
Help Desk – 1st Level
2003-2004
Responsibilities:
Phone support for installer in the field doing installs at agents offices
•
Level 1 help desk
•
HP Help Desk
•
SFQ Help Desk
•
Midstate College
Lab Tech/Help Desk
2001-2004
Responsibilities:
• Phone support with students to assist in set up of email accounts for distance
education classes
• Installed software and hardware in computers.
• Reconfigured 98 machines to 2000 and to XP.
• Assigned to help tutor students in computer classes.
• Troubleshot hardware, and printers. Assembled laptop cart for loaner laptops for
class rooms.
Certificates:
• MCP Managing a Microsoft Windows 2000 Network Environment
United States Navy
1986-1991 Honorable Discharge
Contact this candidate