Customer Service Manager

Joycelyn Hamming Guarneri

***** ****** *****

Rancho Cucamonga, CA 91730

909-***-**** *************@*****.***

Highlight of Qualifications

• Over fifteen years experience in Management, Business Development, Public Relations, Event

Planning Marketing, Sales and Customer Service.

• Excellent in Communication – Interpersonal, Organizational and Negotiating.

• Demonstrated success in Event Management, Fundraising, Project Management and

Operations.

• Established in managing business relationships with emphasis on providing business solutions

through people.

Professional Experience

ONTARION REIGN HOCKEY TEAM, Ontario, California 2008 2011

Director of Foundation – Foundation Development

Developed Foundation identity: logo and mission

Planned charity and fundraising events that solicited funds and supported the organization

Organized and worked with players on community special events

Director of Business Development and Client Relations – Operations/Networking

Project managed office space design and implementation

Acted as point of contact for the management staff, players and team

Managed hiring processes and procedures

Retained multiple external sponsors for franchise

Ticket Sales

PIEZOSURGERY INC., Matawan, New Jersey 2005 2007

Academy Manager – Project Management/Administration

Designed and developed marketing/public relations materials for tradeshows, offices and

lectures

Negotiated contracts and travel for academy courses

Supported the CEO as the executive assistant

ONTARIO MILLS, Ontario, California 2001 2005

Retail Manager – Event Coordination/Public Relations

Oversaw day today operations of retail business office

Led the event coordination of Mall sponsored events

Managed Mall public relations and marketing

Education

• California State University Long Beach, Long Beach, California – Business Administration –

Courses Completed

• Chaffey Community College, Rancho Cucamonga, California

Medical Management – Certificate

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Certified Human Recourses Generalist

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Certified Event Management Specialist

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Honors

• Ontario Mills – Customer Service of Excellence

• Ontario Mills – Public Relations/Marketing Certificate

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