Customer Service Representative

Marty Kelley

***** **** ******

Homewood, IL ****0

E mail: **********@*****.***

Phone: 708-***-****

Profile: www.linkedin.com/in/martykelley/

CAREER FOCUS:

Recent graduate with excellent research, time management and problem solving skills. Ability to function at a

high level in a wide variety of settings.

CORE QUALIFICATIONS:

Cooperative team member

Energetic and organized

Excellent analytical skills

Microsoft Office, Excel, PowerPoint proficiency

Professional demeanor

Quick learner

EDUCATION:

Date of graduation: December, 2013

Illinois State University, Normal, IL

Major: Entrepreneurship & Small Business Management

Bachelor of Science

Minor in Psychology

Member of Alpha Kappa Psi Professional Business Fraternity (Service Chair)

Member of Tau Kappa Epsilon Fraternity (Rush Chair)

Member of CEO Club (Collegiate Entrepreneur’s Organization)

Coursework in Marketing, Public Relations and Promotions Management

Prairie State College, Chicago Heights, IL Date of graduation: June, 2011 Associate of Arts

Dean’s List Honors: 2010, 2011

ACCOMPLISHMENTS:

Event Planning:

Helped organize a blood drive for Alpha Kappa Psi Fraternity with Red Cross to help with their

philanthropy.

Was in charge of organizing rush and recruitment events for Tau Kappa Epsilon Fraternity.

Fundraising:

Spearheaded golf outing effort for Alpha Kappa Psi Fraternity, successfully raising $500.

EMPLOYMENT:

Customer Service Representative

Bogie’s Cigar Lounge: 17501 Dixie Hwy, Homewood, IL July 2013 – Present

Delivered excellent customer service by greeting and assisting each customer.

Stocked and restocked inventory when shipments were received.

Supervisor and Head Usher Team Leader –

First Midwest Bank Amphitheater: 19100 Ridgeland Ave, Tinley Park, IL

April 2011 September 2012 (Seasonal Position)

Managed a department of 30 ushers and was responsible for delegating daily work responsibilities to team

members before each concert.

Explained rules and procedures to customers before entering each event.

Resolved customer service discrepancies involving issues with seating and tickets.

Served as mentor to junior team members.

Supervised in house operations and maintained reports for employee performance.

Waiter –

Cilantro Cocina Mexicana: 18755 Dixie Hwy, Homewood, IL December 2012 – June 2013

Answered questions about menu selections and made recommendations when requested.

Promptly served all food courses to guests.

Regularly checked on guests to ensure satisfaction with each food course and beverage.

Usher

First Midwest Bank Amphitheater: 19100 Ridgeland Ave, Tinley Park, IL April 2009 – April 2011 (Seasonal

Position)

Assisted guests by scanning tickets and locating seats.

Greeted guests in a pleasant and courteous manner.

Skillfully anticipated and addressed guests’ service needs.

INTERESTS, HOBBIES, AND SKILLS:

I lettered in football and baseball in High School and have written blogs about the NFL draft and sports statistics.

I also play guitar and enjoy traveling.

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