Customer Service Account Executive

John Bernardini

Account Executive/Call Center Representative - Merlin

Data Management

Langhorne, PA

**************@*****.*** - 843-***-****

I am in search of a career challenge which will capitalize on and expand my accumulated

abilities. I would like to secure a long term job opportunity and develop additional skills

that will enhance my growth within the company. I am a loyal, energetic hardworking

employee. I have enclosed my resume, which details my work experiences. Significant

strengths in office practices, customer service and sales, generating top levels of

productivity.

Work Experience

Account Executive/Call Center Representative

Merlin Data Management

-

Langhorne, PA

June 2011 to Present

Financial Services

Job Summary:

Handle daily sales calls from pre-qualified leads to settle unsecured credit card debt

Follow up on clients with pending contracts confirming most affordable payment options

and length of monthly term settlement.

Tasks and Duties:

Responsibilities Inbound Sales Calls/ Outbound Calls • Ability to handle high volume of

inbound/outbound call volumes • Professionally handles all questions/concerns for new

and existing clients • Explain program details and fine points • Ability to handle escalated

calls in a professional manner

Collections • Call new and existing clients concerning upcoming and past due payments

owed to us and for the collection agencies we make settlements for. • Extensive phone

duties, inbound and outbound calls • Use of persuasive skills to collect funds and resell

program

• Email responses to clients with questions concerning account • follow up regarding

updates, settlement offers, etc

Clerical • Upload faxes and update information in debt settlement program. • Fax /Scan

client documents • Maintain Excel spreadsheets.

Bartender

B&B Pickle Barrel

-

Fort Collins, CO

March 2006 to April 2011

Job Summary:

Plan, organize, direct, and coordinate the workers and resources of the restaurant for the

efficient, well-prepared, and profitable service of food and beverages.

Tasks and Duties:

• Work with chefs and other personnel to plan menus that are flavorful and popular with

customers.

• Work with chefs for efficient provisioning and purchasing of supplies.

• Estimate food and beverage costs.

• Supervise portion control and quantities of preparation to minimize waste.

• Perform frequent checks to ensure consistent high quality of preparation and service.

• Supervise operation of bar to maximize profitability, minimize legal liability, and

conform to alcoholic beverage regulations.

• Work with other management personnel to plan marketing, advertising, and any special

restaurant functions.

• Direct hiring, training, and scheduling of food service personnel.

• Investigate and resolve complaints concerning food quality and service.

• Enforce sanitary practices for food handling, general cleanliness, and maintenance of

kitchen and dining areas.

• Comply with all health and safety regulations.

• Review and monitor, with bookkeeper or other financial personnel, expenditures to

ensure that they conform to budget limitations. Work to improve performance

B & B Pickle Barrel

122 W. Laurel st, Fort Collins, CO 80524

(970) 970-***-****

Club Counselor

Boys& Girls Club

-

Hilton Head Island, SC

August 2001 to August 2005

Job Summary:

create seeds of academic success, athletic performance, artistic expression, civic

involvement and character development

P.O. Box 22267 (Mailing Address)

151 Gumtree Road (Physical Address)

Hilton Head Island, South Carolina 29925

(Club) 843-***-****

(Fax) 843-***-****

Education

Colorado State University -

Fort Collins, CO

2006 to 2011

Hilton Head High School

2000 to 2004

Contact this candidate