Customer Service Representative

SHAWN L. FAUNTLEROY

** * ******* **** *****

HANOVER, PA 17331

PHONE: 717-***-****

CAREER OBJECTIVE

To secure employment with an established company allowing for growth and

advancement.

WORK EXPERIENCE:

R.H. SHEPPARD, CO., INC 03/2011 – Present

Coreroom Helper

• Responsible for keeping Coremakers supplied with materials.

• Moves full boxes of cores to finished stock with hand truck or forklift.

• Coats specified areas of finished cores with core wash by dipping cores in core wash by hand.

• Loads trays with finished, dipped or painted cores and places the cores in oven for drying.

• Stacks and sorts finished cores on skids or in boxes as instructed.

• Supports the Coremakers with set-up on core machines as needed.

• Drills holes in cores utilizing electric drill as needed.

• Cross-trains as back-up machine operator.

SELECT RENTAL CORPORATION 09/2007 - 2/2010

• Lead Driver/Customer Service.

• Deliver and Pick up Party/Tenting Equipment.

• Track and record China & Flatware miscellaneous party equipment.

• Install or setup tents, tables, chairs, etc.

NMR CONSULTING 02/2008 - 07/2008

• Top secret clearance with company.

• Track and Record installation problems to be corrected.

• Relocate and set desk top PC’s.

• Troubleshoot common installation problems.

ADMIRAL SECURITY

Security Officer 03/2006 - 03/2007

• To watch and protect the building for unusual suspects.

• Intermediate building surveillance.

• Direct customers to elevators and floors as they entered the building.

• Log activity of people entering the building.

FREEMAN ELECTRICAL 05/2004 - 08/2005

Electrical Helper

• Performed twisting of wires and changing sockets on a daily basis.

• Assisted with setting up electrical service in restaurants.

• Assist with cleanup and other duties as needed.

MCI, NEWPORT NEWS, VA 12/2001 - 12/2002

Customer Service Representative

• Assisted customers with installation of new service.

• Sold long-distance and local telephone plans.

• Assisted customers with basic trouble-shooting on a daily basis.

UNITED STATES NAVY, MCGUIRE AIR FORCE BASE, NJ 12/2000 - 10/2001

Information Systems Technician

• Transmitted, received, and processed all forms of telecommunications.

• Used state-of-the art multimedia technology such as fiber optics, digital microwave as well

as technical and commercial satellites.

• Operated, managed, and controlled telecommunication transmissions, computer networks,

terminals, and processing equipment.

• Performed operational tests, required adjustments, and maintenance on antennas.

• Followed directives regarding modes and frequencies recognizing and reporting

interference and jamming. Maintained records for equipment using manuals.

UNITED STATES NAVY, MCGUIRE AIR FORCE BASE, NJ 11/1996 - 12/2000

Radioman

• Transmitted, received, and processed all forms of telecommunication through various

media.

• Operated, monitored, and controlled telecommunication transmissions, reception, and

terminal processing equipment.

• Provided software to multi-media automated information systems (AIS) to include

mainframes, mini and microcomputers, LANS, WANS, and telecommunications.

• Complied with all requirements for secure communications. Performed operational tests

and required adjustments.

• Performed maintenance on antennas.

• Followed directives regarding modes and frequencies, recognizing and reporting

interference and jamming.

• Maintained records and directives utilizing equipment-operating manuals.

EDUCATION

HAMPTON ROADS SCHOOL OF TECHNOLOGY, HAMPTON, VA 12/2003 - 05/2004

US-VA-Hampton Certification

TECHNICAL SKILLS

• Windows XP, Microsoft Word, Microsoft Excel

• Seaman Apprentice Training

ADDITIONAL SKILLS AND TRAINING

• MD State Police Handgun Certification Training

• Surface Rescue Team Training and Evaluation

• Underway Replenishment Simulator Dockside

• General Shipboard Fire Fighting

• Link-16/JTIDS/C2P Operations

REFERENCES

References furnished upon request

Contact this candidate