Software Technician

Location:

Houston, TX

Posted:

January 12, 2014

Contact this candidate

Resume:

Richard M. Gonzalez

*** ***. *. ****:

713-***-****

South Houston, TX, 77587 Cell:

832-***-****

Email: ******************@****.***

Summary

Experienced PC / Desktop Support Technician, seeking a position with a

company where my extensive computer and networking skills can be utilized.

Qualifications include eight years experience installing, configuring, and

troubleshooting PC software, hardware, and networks. Other qualifications

include help desk experience and an Associate Degree in Computer Systems

Technology.

Computer Skills and Knowledge

SOFTWARE

Installation, Configuration, and Upgrades:

. DOS

. Windows 95, 98, NT, ME, 2000, XP, 7

. MS Office 97, 2000, 2003, 2007, 2010

. Adobe photo shop

. .NET suit

. Out look

. Vizio

. CAD

. Wire Shark

. SAP

. UNIX

HARDWARE

Troubleshooting, Upgrades, repairs and installations of:

. Compaq desktops

. Compaq laptops

. HP desktops

. HP laptops

. IBM desk tops

. DELL desk tops

. DELL laptops

. HP laser printers

. Scanners

Professional Experience

RMSCORP DELL, AIG Insurance Contract 10/2013

Desktop Support

. Setup new systems for new and current users

. Troubleshoot hardware software issues

. IMAC

. Widows XP, Windows 7

. Creating and documenting issues on ticket systems Service Now

. Data transfers (PST files)

. Adding scanners and local printers as needed

. Landesk

. Service Now

. Lotus Notes

NCO (APAC) 12/2012 to 8/2013

Desktop Support

. Supported 1000 systems 3 technicians

. Windows 7 update (400 systems)

. IMAC

. Desktop support

. Creating and documenting issues on ticket systems (TRACK IT)

. Software installs, Windows XP, Office.

. Data transfers (PST files)

. Adding systems to domain, troubleshooting connection issues

. Physical connections to CISCO switch in closet

. Adding scanners and local printers as needed

. Transfer of All Files and Re-Installation of Programs to New

Workstations as required

. Deployment of New Standard Images for desktops

. Relocated Workstations for Users During Moves

. Avaya phone installs

. Wire Shark Identify and test cisco ports

Texas Children's Hospital 12/04/2010 to 04/16/2012

Desktop Support

. IMAC

. Windows 7 updates as required

. Installing systems on swing arms

. Desktop support

. Software installs, Windows XP, Office, custom software for labs, etc.

. Data transfers (PST files)

. Adding systems to domain, troubleshooting connection issues

. Physical connections to CISCO switch in closet

. Printer setups, including IP address and QUE

. Adding scanners and local printers as needed

. Install SSO systems (650 systems)

. Install WOW systems (200 systems)

. Back up of systems to network using Ghost

. Restoring data from images

. Creating and documenting issues on ticket systems (ITRAK)

. Deployment of HP 8000 Workstations to Users with Outdated Models

. Transfer of All Files and Re-Installation of Programs to New

Workstations During Refresh Project

. Use of Norton Ghost to Image HP 8000 Workstations

. Deployment of New Standard Images for Laptops and desktops

. Relocated Workstations for Users During Moves

. Work with a team to provide system support for 7 buildings

. Prepare images of workstations and deploy them as necessary

. Installation of Windows Operating Systems to Network resources

. Repair of laptops, Desktops, Technical Support and assistance

. Set up SAP access to UNIX servers

Trans Ocean, Alku Technologies .Andover, MA. 4/25/2009 to 09/06/2010

Helpdesk for TransOcean

. Email helpdesk

. Respond to emailed issues for People Soft Software

. Answer basic questions of new software, such as procedures for new

vendors, basic reports.

. Report nonfunctional links in software

. Report nonfunctional steps in software

. Set up HP Quality Center trouble tickets as needed

Farouk for Governor Campaign, Houston, TX.11/09 - 03/2010

Jr. Administrator

. Add user login, email, Black berry phones. (MS sever 2003, 2008)

. Setup printers, maintenance, troubleshoot.

. Set up VOIP SHORTEL phone system, end users.

. Desk top support of MS XP, Vista, System 7, Office.

. Phone support

. Repair of laptops, Desktops, Technical Support and assistance

. Installation of Windows Operating Systems to Network resources

Farouk Systems, Houston, Tx. 08/09 - 11/2009

Desk top support

. Support end users with login, software issues.

. Troubleshoot software issues.

. Add computers to domain.

. Set up email accounts.

. Set up printers and troubleshoot.

Insight Global, Houston, Tx. 03/07 - 05/08

PC Technician, desktop support, moves systems as needed.

. Disassemble. Reassemble, move and test systems as needed

. Subcontract for SIEMENS

. EDS, BP setup new systems for interns, image systems add to domain and

test for end users.

. Image hard drive and test equipment, such as end user network

connection, wireless connection, blue tooth connection, email setup,

network files, as needed.

Precise Fit, Houston, Tx. (Boeing, NASA) 08/06 - 01/07

PC Technician/ Desktop support: Trouble shoot and close open tickets as

needed.

. Helpdesk: evaluate end user issues and resolve hardware, software and

printer, network connection issues, sign on issues, internet, office,

email, questions as requested.

. Install software remotely as requested: Evaluate end user software

needs install software as needed. Test software for end user

requirements.

. Setup and maintain DELL systems as requested: Back up user data,

install new laptop or desktop. Load latest image; add system to

network, transfer data down to system, set up email, test, and trouble

shoot as needed.

. Set up new users, remove users from network: active directory

. Migration of Windows 2000 to XP as needed.

. Setup on site repair through warranty, arrange for part delivery as

needed.

. Install and troubleshoot network cabling

. Install Windows Xp, Office, CAD, VIZIO, custom one of a kind software

as needed

TEKSYSTEMS, Houston, TX. 11/04 - 04/06

New computer installs. Replace old systems with new systems for different

companies at multiple sites.

. Basic installs of new systems

. I. B. M. Install P.O.S. systems for I. B. M. in various locations in

Houston.

. St. Luke's Hospital: Move systems as requested, check for network

connection.

. Liberty Mutual (installation of new computers onto network) back up

user data installs new laptop or desktop. Load latest image; add

system to network, transfer data down to system, set up email, test,

and trouble shoot as needed.

. Dell: Test and trouble shoot laptops, Mother replacement situation.

Arrange appointment with end user for replacement of mother boards,

trouble shoot issues as requested by end user (South Western Bell)

. Migration of Windows 2000, to XP.

. Exxon Smart Card Team: Test and verify for end user smart card sign

on.

FREE LANCE CONSULTANT, San Antonio, TX. 09/02 - 09/04

Evaluate, troubleshoot, and update, software and hardware for individuals.

UNIVERSAL WEATHER & AVIATION, Houston, TX (lay off). 05/01 - 05/02

Helpdesk, Network technician: Provided phone, desktop support for network

users. Set up users, email accounts, software and hardware trouble shooting

of printers, cabling, computer systems, phones, Install various software

onto computers including MS OFFICE WINDOWS 95, 98, ME, XP, NT, 2000,

XP2000. Network administration, Printer administration, and UNIX printer

Que. administration. Various specialized software, citrix, script logic,

net meeting, helpdesk software, sever monitoring software. Oracle software

installs user setup. Laptop set up and troubleshooting

. Troubleshoot with end user, determine problem, and fix the problem.

. Set up new users, remove users from network, as needed: active