Customer Service Representative

SHERRY BROWN

**** ********* **** * South Euclid, Ohio 44121

Home: 216-***-**** * Cell: 216-***-**** * Email: ***********@*******.***

EDUCATION

Bachelor of Arts in Education: Comprehensive Social Studies

The University of Akron, Akron, Ohio

TEACHING EXPERIENCE

Renhill Group, Inc - Perrysburg, OH

Substitute Teacher (1/2010 - present)

* Adhered to delivering a broad range of detailed lesson plans to achieve educational objectives.

* Skilled and knowledgably in all subject areas in the K-12 curriculum.

* Set behavioral guidelines and expectations for a strong disciplined learning environment.

New Day Academy - Euclid, OH

Middle School Social Studies Teacher

(1/2008 – 6/2009)

Assistant Teacher

* Designed and implemented lessons related to ancient and American history.

* Integrated innovative teaching strategies to motivate and encourage student centered learning.

* Differentiated instruction to accommodate all learning styles in the classroom.

* Alleviated teacher's workload by grading tests and using small groups to assess fluency.

CEOGC - Cleveland, OH

COUNCIL FOR ECONOMIC OPPORTUNITIES IN GREATER CLEVELAND

Assistant Teacher (3/2007 - 9/2007)

* Designed and integrated daily lesson plans based on the High Scope curriculum.

* Created innovative teaching materials and initiated hands on learning theme.

* Conducted and documented child's growth and development with anecdotal notes.

HOPE ACADEMY CATHEDRAL - Cleveland, OH

Special Education Aide/ Title Teacher (9/2003 - 6/2006)

* Designed and implemented student centered activities to reinforce classroom lessons.

* Prepared and administered test materials for Iowa and Proficiency testing.

* Formed professional relationships with colleagues and parents to maintain a “partnership”.

* Maintained a positive and emotionally supportive learning environment for children to learn.

FOX INTERNATIONAL INC - Beachwood, OH

FARNSWORTH HILL COMPANY

Customer Service Representative (06/2013- 09/2013)

*Assisted customers with warranty exchanges of small appliances and replacement parts.

*Assisted customers with ordering small appliances and replacement parts for units.

*Advised customers of requirements for recalls on small appliances and parts.

BEST BUY - Mayfield, OH

Customer Service Representative (11/2011- 06/2013)

*Inputted online orders for customers via telephone for pickup or shipping of products.

*Assisted customers with returns and exchanges of purchased products.

*Analyzed data so that a prompt resolution was communicated to the customer.

HOPE ACADEMY CATHEDRAL - Cleveland, OH

Purchasing Personnel Secretary/Receptionist (9/2003- 6/2005)

* Provided total office/clerical support for teachers, students, parents, and principals.

* Opened and distributed mail, answered telephones, faxed, copied, and filed documents.

* Issued, processed, and maintained paperwork related to employment and health benefits.

* Processed teacher payroll for tutoring and childcare services that were administered.

LEADER MORTGAGE COMPANY - Cleveland, OH

Data Entry Clerk (3/2003 - 9/2003)

* Prepared lien release documents on mortgages that were paid in full to the company.

* Managed and completed clerical tasks such as filing, faxing, and data entry.

JP MORGAN CHASE - Cleveland, OH

Title Clerk/Customer Service Representative (8/1998 - 10/2002)

* Prepared and submitted title documents related to lien perfection for manufactured home loans.

* Conducted follow-up calls to ensure the correct lien holder and owner were recorded on the title.

* Utilized computer systems to research and input customer inquiries on home equity accounts.

* Improved service satisfaction by establishing strong relationships through prompt resolution.

PROFESSIONAL DEVELOPMENT AND COMMUNITY ACTIVITIES

Valuing Diversity Communication Styles

Strategies Special Education Seminar Differentiated Instruction

Instructional Technology Classroom Management

Proficient in Microsoft Word, Excel, Publisher, PowerPoint

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