Customer Service Quality Control
Resume:
Nancy Eastwood
Somers CT ****1
Email: b *******@***.***
H 860-***-**** Cell 860-***-****
OBJECTIVE: To secure a full-t ime permanent position in a well-established
company utilizing my 10+ years of customer service/administrative-office
p rocedures experience.
Skills:
Excellent customer service support in the fundraising, manufacturing,
mailroom and fundraising industries.
Mail room experience with the ability to sort, scan, prep, and mail delivery.
Data Ent ry and proofreading experience, quality control, Microsoft word, and
Outlook.
Insurance experience in indexing and processing New Business, Post Issue,
L ife and Disability applications and forms.
Supervisory and t raining experience with a team of 12 members with the
ability to problem solve, prioritize, and multi-task in a fast paced
environment.
Employment History
E mployer: Xerox Commercial Services
Springfield MA
D uration: 05/2012-present
T i tle: Team Lead
Job description:
Supervise staff of 12 to assist management in operations. Also, direct staff in
Cebu, Malaysia through Outlook and communicator.
Perform quality control, imaging, data entry, and IT support, mailroom
f unctions and create job aids and standard operating procedures.
Responsible for processing confidential corporate documents in document
management services including insurance, death certificates, Attending
Physician Statements, and other proprietary information.
Meets strict deadlines and tu rnaround t imes per service level agreement.
Conduct critical research and t roubleshoot discrepancies relating to
t ransaction processing for vendor MassMutual Financial Group.
E mployer: MassMutual Financial Group
Springfield MA
D uration: 03/2011-05/2012
T i tle: Operations support for Document Management Services
Job Description:
Responsible for imaging all insurance documents generated by insurance
agents,
With a focus on handling time-sensitive service requests.
Perform quality reviews of boxed source documents to ensure accuracy.
E mployer: Pitney Bowes
Springfield MA
D uration: 12/2008-12/2009
T i tle: Imaging Specialist
Job Description:
Imaging and prepping insurance documents for policy holders.
Proofreading prepared documents so they meet contractual regulations.
Supports a positive and productive work environment.
E mployer: Scapa North America
W indsor CT
D uration: 11/2006-11/2007
T i tle: Customer Service Representative for the sports and entertainment
d ivision.
Job Description:
Heavy phone contacts with sales agents in the United States and Canada.
Submit adhesive tape orders for over 7000 hockey supply accounts including
Walmart, Costco, Models, and professional hockey teams.
Able to provide excellent customer service, accurate data entry, while
m ulti tasking in a fast paced environment.
Employer: Olympia Sales, Inc.
Enfield, CT
Duration: 09/1998-10/2006
Title: Customer Service Representative
Job Description:
Supervised million dollar worldwide fundraising promotion.
Data entry for thousands of greeting cards, retail, and fundraising orders.
Exceptional customer service and having orders processed accurately were
c rucial to meet customers’ satisfaction.
Perform mail room functions as well as compiling mailing lists for present
and future customers.
Education: Microsoft Office 2007 certificate
Associate Degree in Executive Secretarial-Asnuntuck Community College
Contact this candidate