Project Manager Customer Service
Resume:
Kevin B. Banks Sr., PMP / CCNA
**** *. ***** **. #* Chicago, IL 60623
773-***-**** Home 312-***-**** Mobile
Professional Summary
I am a Project Manager/Networked Systems Engineer with over 23 years of
technical / financial market experience encompassing Network & System
Support; Project Management; Data Center Support, and Help Desk / Desktop
Support. With excellent customer service skills, I have experience working
in high pressure, deadline-oriented environments, with proven success
working independently, or as part of a team.
Work History
Chicago Mercantile Exchange Group (Senior Configuration Engineer)
Chicago, IL Aug 2005 to Present
o Coordinated Linux server hardware reduction and virtualization project
o Coordinated projects and multiple technical teams as required to
facilitate the timely installation of server software applications and
the delivery of high-visibility projects
o Lead team support of CME Trader trading application which encompasses QA
needs determination, architecture design, deployment needs, and data
flow support
o Trained new hires in operational standards and support techniques
o Used Visio applications to design and update networked environment
diagrams.
o Collected & assessed environment requirements, & defined activities to
implement solutions to satisfy environment requirements.
o Scheduled system upgrades, assign work and monitors results. Determined
appropriate level of environment documentation and direct resources to
ensure completeness of documentation.
o Executed version control processes for software configuration
management. Documented processes and procedures for version control,
the build process, and requirements management. Trained staff on
documented processes.
o Recommended actions to address over/under utilized servers.
o Performed training and support for deployment processes and tools.
Measured effectiveness of current methods and suggest improvements.
Performed high risk changes in order to mitigate potential negative
environment impact.
o Performed monitoring and response training. Ensured appropriate
indicators are being monitored. Created scripts and automated processes
to monitor server utilization.
o Used korn shell and PERL scripts to deploy and maintain Java software
packages
o Performed inter-departmental escalation for high priority or lagging
database change requests.
o Used SQL to query Oracle databases and HP Tandem mainframe systems as
required to fulfill application deployment instructions
o Troubleshot, configure, and monitor GL Trade and other electronic
trading systems communicating via Tibco transports and RV messaging
o Increased system availability by troubleshooting environment issues.
o Resolved issues observed as a result of periodic maintenance processes.
Modified automated maintenance processes to correct issues or implement
enhancements. Performed training for maintenance processes.
o Developed knowledge systems to expedite issue identification and
resolution. Performed problem-solving training across the team. Assessed
effectiveness of diagnostic tools. Recommended diagnostic tool
enhancements.
o Assisted with product validation and configuration problem
identification and resolution.
Medstrat Inc. (Field Service Engineer) Downers
Grove, IL May 2005 to Aug 2005
o Maintained Data Room connectivity
o Managed and configured Red Hat 7.0, 9.0 servers
o Troubleshot C Shell scripts
Banks Enterprises (Independent Consulting / Project Manager)
Chicago, IL June 2004 to May 2005
o Provided technical consulting in the design and installation of
electrical systems
o Reviewed bids and coordinate the efforts of plumbing, carpentry and
roofing contractors
o Managed the purchase of construction supplies and equipment in Real
Estate Rehab environment
o Managed Windows 2000 / Red Hat 7.0 network
Citadel Investment Group (Systems Administrator)
Chicago, IL April 2000 to June 2004
o Monitored vendor feed lines (20+) & nine (9) remote sites via HP
Openview monitoring tool; administered Cisco 2600 routers (junior
administrator)
o Managed the timely analysis, troubleshooting, and resolution of network
(Cisco), vendor feed problems, and system (Unix, Linux, Windows)
o Racked and administered Unix (Solaris 2.6 & 2.7 / E10K, 6800, 280, etc.)
& Linux (Red Hat 7.0 / Blade Center HS20, P690) servers (350+) (adding
new users, changing passwords, monitoring disk space, memory & process
utilization)
o Monitored TIBCO broadcast messages, verified consistent data
connectivity via HP Openview
o Responsible for customer service & desktop support (450 end-users).
First Union Securities (formerly EVEREN Securities) (Network Administrator)
Chicago, IL June 1997 to April 2000
o Monitored remote sites (200+), network servers (258+) and troubleshot
PCs across the network
o Performed Netware 4.11 & 3.12 administration and supported (258 servers
and 200 branch offices)
o Administered GroupWise 5.0 email (installed, configured, supported)
o Provided installation, configuration, maintenance, optimization,
hardware and software support for Windows XP, 2000, NT 4.0, 98, 95 & 3.1
workstations (400 end-users) as well as Microsoft Windows NT 4.0 Server
(3 servers)
o Performed phone-support for local headquarters and remote sites (4000
traders and other end-users)
Reltec - Reliable Electric (Information Center Specialist)
Franklin Park, IL May 1996 to June 1997
o Installed, upgraded, & repaired PC's & laptops (e.g. motherboards, hard
drives, memory, network cards, etc.)
o Managed the upgrading of hardware for desktop and laptop computers
o Performed software upgrades on desktop PC's and laptops.
Ernst & Young (consultant: RHI / Robert Half International) (Project
Coordinator) Chicago, IL Nov. 1995 to Feb. 1996
o Managed technology-based projects for entire East/Great Lakes region
Chicago Board Options Exchange (Business Analyst) Chicago, IL
June 1995 to Nov. 1995
o Monitored network data transfer using ADP, ILX, QUOTRON, and KNIGHT-
RIDDER vendor services.
o Troubleshot help desk calls of trading floor systems (Reuters,
Bloomberg), addressed technical issues and supported traders and other
end-users in Windows / Linux environments
o Provided detailed / periodic updates to senior management regarding
system problems and outages
o Verified Stock Index values using Lotus spreadsheets
Chicago Board of Trade (Project Coordinator / Help Desk Specialist)
Chicago, IL Aug. 1990 to June 1995
o Coordinated the timely installation of Sun UNIX workstations in a
trading environment and coordinated their maintenance on the Wide Area
Network
Education
DeVry University (Bachelor of Science - Network & Communications Mgmt.)
Chicago, IL July 2010 to Dec. 2012
GlobalKnowledge (Project Management Training)
Barrington, IL December 2008
Directions Training Center (MCSE / CCNA Training) Oakbrook, IL
April 2005 to March 2006
Certifications
o CCNA (#CSCO12018204, exp. 06/13/2016) (Cisco Certified Network
Associate)
o PMP (#1283033, exp. 06/28/2015) (Project Management Professional)
o MCP (Microsoft Certified Professional / NT 4.0 Workstation)
o CNA (Certified Novell Administrator / IntraNetware 4.1)
References - Available upon request
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