Manager Management

Yao Folly Degbe

** ****** *****

Wolver ton Mill

Milton Keynes

MK12 5GY

Tel: 077********

********@*****.**.**

Personal Profile

. Highly motivated PA to CEO with 8 years' experience within a large

international organisation

. Over 7 years' experience managing teams of 27 staff

. Effective time manager, able to prioritise high demand workload

through extensive diary management

. Highly effective communicator and relationship builder with clients,

staff and management

. Seeking to utilise skills in a challenging PA position, using multiple

language skills base

. Very fluent in French and English to the native level

Work History

2005 / Dec 2013 Account Manager Direct Mail

Produces advertising material and client leaflets for mailshot purposes to

each address within specified postcode areas and existing client customer

base

Responsibilities

. Responsible for post-sales client account management, starting with

handover from sales team, through effective client relationship

development

. Managed all aspect of client relations, including understanding

product requirements through sample development and management,

ensuring client requirements are met

. Managed client expectations, communicating any changing client demands

to production team and vice versa

. Co-ordinated production capacity issues with Production Manager to

ensure delivery deadlines and client expectations were managed

effectively

. Delivered daily/weekly progress reports to clients, effectively co-

ordinating production delivery with clients

. Collaborated with Production Manager to set, communicate and monitor

team targets on daily production figures and output

. Overall weekly review of production figures and trouble shooting

around machine breakdowns

Achievements

. Managed company flagship clients such as Next, Save the Children and

Capital One

. Delivered quality products within time and to client specification

. Successfully managed high volume leaflet production and distribution

for Capital One and Save the Children of 400,000-450,000 weekly

leaflets

. Oversaw weekly production and distribution of circa 300,000 Next

catalogues

2003 / 2005 Quality Supervisor Nissan

Responsibilities

. Monitored wheel installation across all vehicle lines ensuring

production continuity

. Ensure faulty products removed from line and clearly labelled

. Robotic faults testing, liaising with engineers

. Production continuity management: overseeing line halts and managing

problems where required

. Liaised with Production Manager and other supervisors to address line

problems

. Ensuring efficient time management through target setting and strict

scheduling

. Established Line Management Team briefings before shift start

. Responsible for Line Management Team's Health & Safety compliance

Achievements

. Significantly reduced Health & Safety incidents by 20% and increased

production by 1.5% through staff briefings

. 1.5% raise resulted in an extra 1.5 vehicles produced weekly

1996 / 2003 PA to CEO Green Cross International, (US

&Togo)

A Swiss based NPO that implements a variety of international aid programmes

to address security, poverty and environmental matters. Operated within

Togolese and US regional platforms.

Responsibilities

Communication

. Monthly and weekly liaison to manage CEO's forthcoming plans and

scheduled events

. Daily meetings with key Green Cross representatives to assess the

progress and the goals of affiliate NGOs, and whether deployment of extra

resources was required

. Affiliate NGOs, recognised by the respective national authorities,

include Ghana Women Emancipations Group, Polio Eradication Group in Togo,

community organisation of a very remote village in the north of Burkina

Faso

. Conducted international meetings to assess affiliate bodies'

performance against Green Cross KPIs and deliverability requirements

Administration

. Managed CEO's reports, presentations, agenda and meeting notes

. Prioritising CEO's workload through effective high demand diary

management

. Organised international travel and accommodation arrangements

. Providing advice and support on organisational matters and issues to

CEO

Management

. Point of contact between organisation and affiliate Togolese NGOs and

GOs

. Assessed Green Cross programmes against KPIs and other deliverables,

managing resolutions with affiliate bodies and any resultant media

outcomes

. Assessed against Green Cross KPIs finding resolutions with affiliates

and media, delivering feedback to CEO upon return

Achievements

. Progressed from part-time administrator whilst at university in 1996

to full-time PA to CEO in May 1997

. Assumed PR duties from Nov 1997, managing the organisation's PR and

handling negative international media reporting, attending press

meetings and responding with appropriate diplomacy

Languages

Fluent English and French

IT Skills

MS Office Word, Excel, PowerPoint, Outlook

Education and Qualifications

2001 / 2002 EITLS, ECDL, Pitmans English course, Newcastle College

1997 / 2001 Bsc Physics and Maths, University of Lom, Togo

1992 / 1997 6 GCSEs, Lycee High School, Togo

Hobbies and Interests

Reading, watching football, and socialising

References available upon request

Contact this candidate