Customer Service Sales

Debra Madrigal

Product and Sales Support

Menasha, WI

*****.********@*****.*** - 920-***-****

To obtain a job at the Customer Service Representative

WORK EXPERIENCE

Product and Sales Support

Pitney Bowes, Inc - Neenah, WI - 1990 to 2013

Logging sales leads from trade shows, buyer zone leads, telemarketing and portal leads.

• Ensured that sales leads are valid and directed to appropriate channel.

• Contacted sales representatives by phone or email to ensure leads are responded to in a timely

manner.

• Inbound customer service calls.

• Change of Post Office; offering service options and packages to customers.

• Ordered box and labels for customers to return equipment.

• Worked projects for TSL and management as needed.

Product Support Specialist

• Inbound customer service and sales communication calls.

• Cross selling of supplies to customers.

• Web support, password resets, setting up pb.com/MyAccount for customers.

• 100 Percent Satisfied Customer Survey - Contacted customers to follow-up on service calls.

Mail Room

• Processed incoming and outgoing mail for entire center and customer payments.

• Ordered supplies, and maintained mailing equipment, worked with service to troubleshoot and repair

equipment.

• Processed pickups, 90-day report, and labor disputes.

Special Skills

• MSWord, Excel, Outlook, Siebel, Imsprod, Tandem, Mocah, Moxie, and Talisma.

• Twenty-two years of call center, clerical and inventory experience.

EDUCATION

Fox Valley Technical College - Appleton, WI

1984 to 2008

Thornton Community College - Thornton, IL

1978

SKILLS

dispatching technicians, ordering supplies, inventory, teaching job information, working in a team or

independently

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