Manager Customer Service
Resume:
Anita Mansour
Phoenix, AZ. 85023
acb2te@r.postjobfree.com
Objective:
To obtain a career in management and or marketing where I may utilize and
expand my expertise in administrative communications.
Employment History:
Palm Shadows September 2010-Present Glendale, AZ
Community Manager
. Manage an age qualified community of 294 space rentals and sales
. Responsibilities include daily reports, applications, leasing, home
sales, move-ins, move-outs, lease renewals, evictions, accounts
payable and accounts receivables
. Outreach, Advertisement, Prospect communications
. Extensive Administrative Abilities
Sundancer Apartments July 2008-July 2010
Tolleson, AZ
Property Manager
. Assist Regional Manager in all aspects of administration
. Outreach, Marketing/Advertisement, Prospect Communications
. Handle Accounts Payable and Accounts Receivable
. Leasing, Applications, Move-ins/Move-outs, Lease Renewals,
Evictions
Greater Media Detroit April 2007-July 2008 Oak
Park, MI
Intern
. Assist promo team on-air & on setting up and hosting special
events for WCSX, WRIF and Magic radio stations
. Advertise and market radio promotions
. Provide outstanding service to the radio station and their
listeners
. Assist in event ideas, broadcasting live and communications
. Prepared and processed reports such as: Marketing, Traffic,
Competition, Leasing
Willow Glen LLC. December 2003-June 2008 Romulus, MI
Property Manager
1. Provided administrative support (invoice and financial management)
2. Act as focal point and organizing for coordination of meetings on-
site/off-site
3. Responsible for leasing: greeting, interviewing, touring and
closing future residents
4. Managed and over saw 72 apartment homes
5. Prepared and processed paperwork: applications, leases, notices,
evictions, move-ins/move-outs, and monthly reports
6. Provided "Top Notch" customer service, outreach and marketing
7. Handled accounts receivable and payable as well as all the billing
purchases for property
Hickory Green Apartments November 2001-December 2003
Westland, MI
Community Manager
8. Over saw the daily management of 59 conventional apartment homes
9. Maintained occupancy through lease renewals, outreach and marketing
10. Administered and executed lease agreements
11. Maintained budget control and prepared monthly variance reports
12. Flexibility and agility in proactively responding to wide spectrum
of clients and issues
13. Demonstrated a high degree of customer service
Bridgewater Village Apartments January 2000-November 2001
Oak Park, MI
Administrative Assistant/Leasing
14. Assisted the community manager in all aspects of managing 800
conventional apartment homes
15. In-depth knowledge of administrative procedures and tools
16. Ability to multi-task and prioritize activities in a rapidly
changing environment
17. Frequent use of judgment and extreme attention to detail
93.1WDRQ FM Radio Clear Channel December 1998-January 2000
Detroit, MI
Intern
. On-Air Personality: Broadcasting on radio and at events
. Entered new music into station database and take listeners
telephone calls
. Helped and assisted in promotions, event handlings,
marketing/advertisement
. Provided Top Fun listener services and high quality communications
. Coordinated sales events as well as directed broadcast show
information
. Provided topic ideas for our listeners and staff to proceed with a
great show
Education:
Niles High School January 2000 Troy,
MI
Major G.E.D
Baker College 01/2004-08/2008 Allen Park,
MI
Major Associates in Business Communications
Marketing/Advertisement
On-line Baker College 09/2008-Present Phoenix, AZ
Major Bachelors in Business Communications
Skills:
Computer Proficiency: Microsoft Excel, Word, Outlook, Publisher,
PowerPoint, Type 64wpm Yardi, Property Ware, MRI, CITRIX, Quick-books
software's, E-Site, AMC, Campground licensed realtor, Licensed Notary.
Speak fluent Arabic, Chaldean and some sign language. Highly motivated,
Self-starter and work with a can-do attitude
References
Jonna Slade
Regional Manager PPA Realestate
Kim Marsnor
VP Willow Glen Apartments
Keith Curry
Radio Program Director
Jared Crusher
Community Vendor
Mandy Janus
Regional Manager Palm Shadows
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