Program Analyst

FIKISHA “KISHA” ROBERTS

Email: *************@*****.*** Phone: 410-***-****

Clearance: TS/SCI

SUMMARY

Veteran business and IT program management professional with extensive experience leading cybersecurity, acquisitions, and enterprise IT modernization initiatives. Proven success managing multimilliondollar contracts, developing policy, advising senior leaders, and driving missioncritical outcomes across DoD organizations. Skilled in stakeholder engagement, team leadership, and implementing complex technical programs.

Core Skills: Program Management • Cybersecurity • Acquisitions • COR Level III • Strategic Planning • Insider Threat • Stakeholder Engagement • Policy Development

EXPERIENCE

Defense Information Systems Agency (DISA), Ft. Meade, MD

Program Analyst, GS13 – Program Executive Office Cyber

July 2021 – Present

Lead program management for Insider Threat, Cybersecurity, Lab Hardware/Software Acquisitions, and AI initiatives.

Develop and manage IT project plans, schedules, milestones, and resource allocations.

Coordinate with DoD mission partners, contractors, and vendors to define scope and technical objectives.

Provide strategic guidance to senior leaders on policy, regulations, and IT program direction.

Conduct technical assessments, lead project reviews, and implement process improvements.

Represent DISA at conferences and workshops on emerging technologies.

Contracting Officer’s Representative (COR):

COR for $21M service contract and $5M hardware/software contracts.

Develop PWS, IGCE, SOW, SOO, and J&A documentation.

Oversee contractor performance, deliverables, billing (WAWF), and CPARS.

Forecast expenditures, track schedules, and ensure acquisition compliance.

Leadership:

Financial consultant for service contracts and budget allocations.

Acted as Branch Chief; led staff meetings, assigned tasks, and monitored progress.

Served on hiring panels for candidate evaluation and selection.

Branch Chief (Temporary Promotion), GS14 – Cyber Development Directorate

December 2022 – April 2023

Led Program Management Branch supporting Thunderdome Zero Trust capabilities.

Defined project scope, escalated issues, and coordinated with senior leadership.

Managed spend plans, optimized resource allocation, and tracked expenditures.

Developed hiring actions and streamlined recruitment processes.

Provided leadership and direction for cybersecurity program execution.

IT Project Lead, GS13 – Services Development Directorate

March 2021 – July 2021

Led DoD365 (Microsoft Teams) migration for mission partners under DEOS.

Monitored migration schedules, escalated issues, and briefed senior leaders.

Developed Integrated Master Schedule and advised on contract documentation.

Facilitated interagency collaboration and maintained program situational awareness.

Program Analyst, GS13 – Cyber Development Directorate

September 2020 – March 2021

Managed DWCF and O&M spend plans; ensured alignment with financial objectives.

Prepared POM and BES submissions.

Evaluated financial operations, internal controls, and program performance.

Advised senior managers on operational changes and resource requirements.

Program Analyst, GS13 – NLCC

May 2018 – September 2020

Led acquisitions consultant for service contracts supporting DoD customers.

COR for $10M service contract and $40M UARC contracts.

Directed development of PWS, IGCE, SOW, SOO, and J&A documentation.

Led source selection boards for technical and past performance evaluations.

Oversaw contractor performance, WAWF billing, CPARS, and deliverables.

Acted as Branch Chief and served on hiring panels.

Program Analyst, GS12 – Infrastructure Directorate

March 2017 – May 2018

Led acquisition of COMSATCOM services across 18 contracts.

Guided CAMs through pre and postaward actions.

Conducted evaluations of proposals and technical criteria.

Provided vendor briefings at Small Business Outreach and Industry Days.

Oversaw contract performance, billing, CPARS, and lifecycle support.

Management Analyst, GS11 – Workforce Management Division

June 2015 – April 2017

Analyzed program operations, staffing, and resource requirements.

Developed recommendations for organizational structure and workforce planning.

Evaluated mission changes and operational procedures.

Program Analyst (Rotations), GS11 – Infrastructure & Services Directorates

June 2016 – January 2017

Created DMCC/DMUC mobility accounts and wrote policies/SOPs.

Supported financial services and order processing through DDSF and MOMS.

Developed system requirements and provided technical guidance for networked systems.

Management Analyst, GS11 – Network Services/Workforce Management

April 2014 – June 2015

Provided program evaluation for Communications Center.

Managed government purchase card and timekeeping.

Oversaw training program and task management.

Administrative Specialist, GS9 – Network Services

August 2011 – April 2014

Supported Center Chief; managed calendars, travel, and administrative operations.

Developed administrative policies and SOPs.

Served as HR liaison for performance management and personnel actions.

Department of Transportation – Secretary, GS9

January 2011 – August 2011

Supported three SES executives; managed calendars, briefings, and travel.

Coordinated interagency communications and prepared foreign travel documentation.

Department of Health & Human Services – Office Support Assistant, GS5

October 2010 – January 2011

Coordinated IT support, prepared congressional reports, and managed travel and scheduling.

Pump It Up – Managing Owner

January 2006 – September 2010

Launched and operated franchise business; supervised 20 employees.

Managed financial forecasting, vendor negotiations, and marketing strategy.

Selected for Franchise Advisory Council (top 1%).

EDUCATION

M.A., International Relations, American University, (Anticipated, August 2027)

M.S., Business Administration, University of Phoenix, 2015

B.S., Business Administration, University of Phoenix, 2009

A.A., General Studies, Anne Arundel Community College, 2004

MILITARY SERVICE

United States Navy November 1994 – December 1998

CERTIFICATIONS & TRAINING

COR Level III (2017)

Program Management, DAU Level I (2018)

Security+ (2017)

eMASS (2017)

Information Assurance & Security (2016)

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