Program Analyst
Resume:
FIKISHA “KISHA” ROBERTS
Email: *************@*****.*** Phone: 410-***-****
Clearance: TS/SCI
SUMMARY
Veteran business and IT program management professional with extensive experience leading cybersecurity, acquisitions, and enterprise IT modernization initiatives. Proven success managing multimillion dollar contracts, developing policy, advising senior leaders, and driving mission critical outcomes across DoD organizations. Skilled in stakeholder engagement, team leadership, and implementing complex technical programs.
EXPERIENCE
Defense Information Systems Agency (DISA)
Program Analyst, GS13 – Program Executive Office Cyber: July 2021 – Present
●Lead program management for Insider Threat, Cybersecurity, Lab Hardware/Software Acquisitions, and AI initiatives.
●Develop and manage IT project plans, schedules, milestones, and resource allocations.
●Coordinate with DoD mission partners, contractors, and vendors to define scope and technical objectives.
●Provide strategic guidance to senior leaders on policy, regulations, and IT program direction.
●Conduct technical assessments, lead project reviews, and implement process improvements.
●Represent DISA at conferences and workshops on emerging technologies.
Contracting Officer’s Representative (COR):
●COR for $21M service contract and $5M hardware/software contracts.
●Develop PWS, IGCE, SOW, SOO, and J&A documentation.
●Oversee contractor performance, deliverables, billing (WAWF), and CPARS.
Leadership:
●Financial consultant for service contracts and budget allocations.
●Acted as Branch Chief; led staff meetings, assigned tasks, and monitored progress.
●Served on hiring panels for candidate evaluation and selection.
DISA Branch Chief (Temporary Promotion), GS14 – Cyber Development Directorate: December 2022 – April 2023
●Led Program Management Branch supporting Thunderdome Zero Trust capabilities.
●Managed spend plans, optimized resource allocation, and tracked expenditures.
●Developed hiring actions and streamlined recruitment processes.
DISA IT Project Lead, GS13 – Services Development Directorate: March 2021 – July 2021
●Led DoD365 (Microsoft Teams) migration for mission partners under DEOS.
●Monitored migration schedules, escalated issues, and briefed senior leaders.
●Facilitated interagency collaboration and maintained program situational awareness.
DISA Program Analyst, GS13 – Cyber Development Directorate: September 2020 – March 2021
●Managed DWCF and O&M spend plans; ensured alignment with financial objectives.
●Prepared POM and BES submissions.
●Evaluated financial operations, internal controls, and program performance.
DISA Program Analyst, GS13 – Joint Systems Engineering Integration Office: May 2018 – September 2020
●COR for $10M service contract and $40M UARC contracts.
●Led source selection boards for technical and past performance evaluations.
●Acted as Branch Chief and served on hiring panels.
Program Analyst, GS12 – Infrastructure Directorate: March 2017 – May 2018
●Led acquisition of COMSATCOM services across 18 contracts.
●Provided vendor briefings at Small Business Outreach and Industry Days.
●Oversaw contract performance, billing, CPARS, and lifecycle support.
Management Analyst, GS11 – Workforce Management Division: June 2015 – April 2017
●Analyzed program operations, staffing, and resource requirements.
●Developed recommendations for organizational structure and workforce planning.
Program Analyst (Rotations), GS11 – Infrastructure & Services Directorates: June 2016 – January 2017
●Created DMCC/DMUC mobility accounts and wrote policies/SOPs.
●Supported financial services and order processing through DDSF and MOMS.
Management Analyst, GS11 – Network Services/Workforce Management: April 2014 – June 2015
●Provided program evaluations for Communications Center and oversaw training program
●Managed government purchase card and timekeeping.
Administrative Specialist, GS9 – Network Services: August 2011 – April 2014
●Supported Center Chief; managed calendars, travel, and administrative operations.
●Developed administrative policies and served as HR liaison for performance management and personnel actions.
Department of Transportation – Secretary, GS9: January 2011 – August 2011
●Supported three SES executives; managed calendars, briefings, and travel.
●Coordinated interagency communications and prepared foreign travel documentation.
Department of Health & Human Services – Office Support Assistant, GS5: October 2010 – January 2011
●Coordinated IT support, prepared congressional reports, and managed travel and scheduling.
Pump It Up – Managing Owner: January 2006 – September 2010
●Launched and operated franchise business; supervised 20 employees.
●Managed financial forecasting, vendor negotiations, and marketing strategy.
●Selected for Franchise Advisory Council (top 1%).
EDUCATION:
●M.S., International Service, American University, (anticipated August 2027)
●M.S., Business Administration, University of Phoenix, 2015
MILITARY SERVICE: United States Navy November 1994 – December 1998
CERTIFICATIONS & TRAINING
●COR Level III (2017)
●Program Management, DAU Level I (2018)
●Information Assurance & Security (2016)
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