Service Manager

Rona Roz

**** ******** **, ******, ** ***** *******@*****.*** 646-***-****

SUMMERY

Working well with people, supervising coworkers and instructing new employees.

Preforming well in a stressful environment, coordinating between various departments, excellent in time management skills and the ability

to multitask. Superb organizational skills.

EDUCATION

Bar Ilan University Ramat Gan, Israel

BA in Criminology, minor in Political Science 2011

EXPRIENCE

Kessel Wellness Center New York, NY

Managerial Assistant

10/12-Today

• Scheduling patients visits

• Handling funds- charging patients, processing checks from insurance companies

• Receiving incoming calls, and placing calls to resolve different office matters.

• Navigating between two different systems used in the office for different kinds of patients..

• Handling sensitive patient information with care and discretion- personal information, exam results etc.

• Initiated and created a follow up chart for new comers, to compare different matrix in different parts of the sales cycle

During our transition to a digital x-ray I created a system to save all the old x-rays in the computer

El Al Israel Airlines

Lod, Israel

Gate Manager

07/2010- 07/2012

• Overseeing flight attendants and ground crews at the exit gates

• Providing services and meeting needs of demanding passengers at the gate

• Anticipating and met the need of pilots, air crews and technical service areas

• Working with crews responsible for the refueling and loading of the aircraft

Passenger Service Attendant

01/08-06/10

• Checking flight tickets and relevant citizenship and visa documents

• Allocating seats and issued boarding passes

• Receiving incoming passengers and handled transit passengers

• Resolving passengers’ queries and problems.

Ra'anana Municipality Security Department

Ra'anana, Israel

Director of a "war room"

09/07-12/07

Responsible for standard and emergency security and medical incidents on a 24/7 basis.

• Receiving calls from residents regarding security and medical incidents around the city at all hours.

• Maintaining constant contact with units roaming the streets and directing them to the locations of incidents.

• Filing reports regarding every incident.

ARMY SERVICE

Israel Defense Forces, mandatory army service, Field Intelligence Israel

Achievements: 2 awards for service and excellence 01/04- 12/05

• Oversaw logistics of war room, including answering phones and filing reports

• Analyzed reports from subordinates and summarized for higher authorities

• Accustomed to intense, daily pressure and stressful work environment

• Instructed new soldiers in border security issues

• Managed tours of international VIPs to war room

SKILLS

Languages: Hebrew (native speaker), English (native speaker) Computer Skills: Proficient in MS Office as well as basic knowledge of Spss, Adobe CS and Photoshop. Digital Native, savvy in computer settings, data mining and different software.

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