Quality Control Customer Service

**** ********* ***** *******, ** ***** 901-***-****

BRIAN MASON

*************@*****.***

OBJECTIVE

Seeking employment with a company with upward mobility and

allows me to utilize my skills and abilities as a

professional.

SUMMARY OF QUALIFICATIONS

. Sales/marketing, customer service, general office, data

entry, multi-line switchboard, conference planner,

proofreader, telemarketing

. Self starter, goal oriented, adapt quickly to

challenging situations

. Data Entry and Problem solving skills

. Excellent communication skills ( both written and oral)

. Ability to meet daily and departmental goals and work in

a fast paced environment

. Excellent verbal and written communication skills

. Working knowledge of Excel, Word, computer software,

calculator, copier/scanner, facsimile, and multi-line

phone systems

. Extensive customer sales, service, and retention

experience

. Problem Analysis; Problem Solving; Adaptability; and

Flexibility

. Gage R&R

WORK EXPERIENCE

April 2010- October 2013

Jabil Circuit, Inc.

DTV Quality Technician

. PM (Preventive Maintenance) of OBA benches for all within respective

area

. Working relationship with customers and Quality Control representative

(DirecTV, Pallet Factory, Harris Williams Paint)

. Complete for each line validating that PM has been completed of the

OBA station each day - beginning of shift

. Initiation, follow-up, escalation and closure of QRQC (Quick Response

/ Quality Change)

. Assist with investigation / evaluation of failure.

. Process audits on a daily basis per each integrated line.

. Assist respective trainer with conducting of NPI and process change /

review as processes are written and/or changed

. Update and validate OBA work instructions and processes for respective

areas in accordance to Jabil's Document Control Procedure

. Conduct further failure analysis and evaluation utilizing Six Sigma

Tools and Techniques as determined by the Quality Engineer, Quality

Manager, and Engineering team for product failures

. Pilot test setup and implementation of respective best practice

. Audit CAR (Corrective Action Requests) to include implementation

verification as well as effectiveness verification in accordance to

Jabil's Corrective Action Procedure

. Gage R&R

. Quality Control Team Leader (inspection team)

. Quality Control Representative for DirecTV packaging and pallets

. Kaizen Opportunity Experiments (Cosmetics)

October 2009 - April 2010 Jabil

Circuit, Inc.

HP Quality Inspector

. Inspect incoming material for cosmetic damage and

testing ability

. Test laptop CPUs, memory, batteries, hard drives (HDD),

LCD screens, and optical drives (ODD) for functional

failures

. OBA packages after approval

. FAI outgoing materials on a daily basis

January 2009-May 2009 Cultural Education,

Inc.

Sales and Marketing Intern

. Contacted elementary, middle and high schools to market

educational school books to curriculum specialist,

principals, teachers, and other faculty members

. Presented PowerPoint presentation to target audience

referencing each qualifying books contents

. Managed enormous volume of sales orders and purchasing

orders

August 2007- May 2009 MTSU Education

Dept.

Work Study Student

. Assist with office projects using Word and Excel

. Conference Planner for special projects

. Switchboard Operator for a small group, general office

duties (provided information for students

corrected names, addresses and other general information

for student booklets, used multi-line switchboard)

June 2009-July 2009

Middle Tennessee Insurance

Telemarketing and Customer Services

Associate - Intern

. Manage a large Excel Data base for prospective insurance

clients

. Contact forthcoming clients to offer price quotes,

provided any additional insurance information needed

. Responsible for general office duties using Microsoft

Office and Excel spreadsheets

. Complete insurance files in which require additional

information

EDUCATION

. Olive Branch High School (Graduate 2004)

. University of Tennessee (2004-2006

. Middle Tennessee State University (Bachelors Of

Business Administration Degree (Graduate 2009)

Reference available upon request

Contact this candidate