Customer Service, Data Entry, Management Training
Resume:
***** ********* **. ***** *******, OH ***** 216-***-****(
**************@*****.***
ROBERT M. LEWIS
Objective
To obtain a position that will enable me to apply my natural aptitude
for communication, strong organizational skills, and creativity.
Experience
Dec 2012 -Present Paddy Rock Superpub West Park
Cleveland, OH
Head Bartender
Help train new employees and oversee their transition into the
position.
Attend to customers during peak business hours and ensure they receive
the best possible customer service.
Promote upcoming entertainment or events taking place in our
establishment.
Sept 2013 -Jan Enterprise Rent-a-Car
2014 North Olmsted, OH
Management Trainee
Interact with customer, creating their rental contracts on ECARS 2.O,
and assigning them a rental vehicle.
Call/answer multiple customer service calls and assured each customer
was aware of the rental car process.
Sold combinations of different rental car protection packages provided
by Enterprise to our customers.
Oct 2012-Dec 2012 OneCommunity
Cleveland, OH
Data Entry Clerk
Individually sorted through hundreds of files and scanned them to
Adobe Reader X.
Corrected, completed, and uploaded files into SharePoint.
Conducted phone screening with customers in order to obtain
information about their overall satisfaction.
Mar 2005-Feb 2012 Cuyahoga County Central Services
Cleveland, OH
Garage Assistant
Upheld garage cleanliness while providing excellent customer service
to hundreds of downtown patrons daily.
Trained and oversaw new employees and their progress by tests and
customer input.
Education
August 2005-May John Carroll University University
2009 Heights, OH
Bachelors of Arts & Science
Major: Communications & Theatre Arts
Courses: Electronic Sales & Marketing, Writing for P.R., CO Research,
Nonverbal CO, and other CO courses.
Skills
* Proficient in Microsoft Office, Excellent Time Management, Great
Written and Verbal Communication, Personable
Contact this candidate