Customer Service Project

JUNEIDI ABBAS

**** ********* *** ****** • Norcross, GA 30093 • 404-***-**** • ********@*****.***

PROFESSIONAL SUMMARY

Resourceful, self-driven professional experienced in project coordination, planning, implementation and execution complimented by strong business acumen with the ability to combine technical aptitude to meet project deliverables and business requirements. An excellent communicator capable of identifying and analyzing the root cause of a problem, and conveying findings to key stakeholders involved.

Strong background in retail management; utilized strong business analysis and decision making skills to maximize profitability; successfully doubling sales within a three year time period.

Delivered a significant amount of savings in both retail and various key projects through financial budgeting.

Solid understanding of the software development lifecycle and basic project methodology.

Able to manage multiple projects simultaneously; completing on time and on budget.

CORE COMPETENCIES

Requirement Gathering Strong Analytical Skills Excellent Written and Oral Communication Skills Project Management Life Cycle SWOT Analysis Business Development Microsoft Office and Visio B2B Relationships Forecasting Problem Resolution

RELATED COURSES

Strategic IT Project Management Project Management Tools Strategy Management Acquisition

Applied Programming System Analyst Methods Database Information Management Global IT

Enterprise Architecture Strategic Management (Capstone Class)

PROFESSIONAL EXPERIENCE

PERFECT GROCERY, Memphis, TN 2010 – 2013

Managing Partner

Brought on board to turn around and improve daily business operations. Managed all staff hiring, scheduling and payroll. Oversaw business development, $75,000 in inventory, purchasing, P&L analysis, sales reports, product positioning and customer relations.

Conducted a SWOT analysis for store that was consistently losing revenue and a declining customer base.

Conducted interviews with business partners and existing employees to evaluate current problems, understand their needs, and translated their requirements into a newly improved business process.

Collected functional business requirements to build and configure a POS system that effectively manages vendors, tracks inventory, monitor salesperson and integrated Credit Card Process terminal.

Managed end-to-end projects that required total reorganization of operations, enhanced customer service, and improved inventory replenishment system which increased daily sales revenue from an average of $1500 per day to nearly $3000 per day.

Set the standard for impeccable customer service by identifying immediate needs, meeting demands, exceeding expectations and training a highly efficient staff.

Implemented a strategic employee training process which identified roles and held everyone accountable, resulting in top performance and a higher retention rate.

ALIF INC., Lilburn, GA 2006 – 2010

Project Coordinator/ Partner

Effectively managed 4-6 projects simultaneously, worth $250,000 to over $1 million for a construction hauling company. Projects consisted of DOT and other major organizations. Served as the liaison between landscape architects, engineers and general contractors. Qualified competitive subcontractor bids.

Conducted a detailed data analysis to reconcile and forecast periodic and annual company budget.

Played an integral role in establishing company’s reputation for bid acceptance; countered the competition by shifting the market and eventually eliminating larger competitors.

Gathered all the requirements and assisted in design of Aliftrucking.com website to build brand awareness and to promote our product and services to our customers.

Instrumental in reducing expenses in labor, insurance and maintenance for successful completion of projects.

Developed and maintained internal and external relationship with merchants to improve the flow of business operations.

Technical Skills:

Proficient in Word, Excel, Outlook, Access, MS Project, Visual Basics; iRise Studio SQL

EDUCATION

The University of Memphis, Memphis, TN

Bachelor of Business Administration:

Management Information Systems May, 2013

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