Lynda Spelman *** Barcelona Drive

Universal City, Texas 78148

740-***-****

Email address

acb2op@r.postjobfree.com

Summary

Dedicated Customer Care professional with administrative skills:

outstanding accuracy and attention to details. Providing a high degree of

customer satisfaction in a fast paced, multi-tasking, environmental/ calls

centers.

Skills /& Experience

Top quality customer Lotus Notes 7 AS 400

service

Multi task/collected data People Software Novell/Payment Programs

Customer Service 23+ People safe Software MS Word XP

Requires little or no PIMS Excel

supervision

Self motivated / Group Wise ME Tech Program

dependable

Work History

Customer Care Services

CVS Caremark San Antonio, Texas

2011-2013

. Inbound call center assisting members with prescription

schedules, verify medications on members drug list and

reordering prescriptions. Provide information on member's

accounts balances, add/delete credit card, checking or bill me

later accounts.

. Contact member's pharmacists to verify ID card information to

cover prescriptions.

. Contact Clinical Services/Pharmacist for additional verification

of drugs member

have questions or concerns or verify hard copy prescriptions.

. Follow up on any callbacks or concerns with members.

Customer Service/Sales

2010-2011

Harris-Connect - San Antonio, Texas

. Inbound/Outbound calls providing directories in print and on CD,

provide customized Internet solutions such as online-directories.

. Clients range from colleges and universities, fraternities and

sororities, and many private and public high schools.

. Utilizing effective telephone selling techniques in fast paced call

center environment.

Medical Project Manager 2009 -2010

NCO Financial - Columbus, Ohio

. Communicate with patients/clients/customers by telephone and /or

written correspondence to attempt to bring resolution to

unpaid/first party accounts.

. Inbound/Outbound on dialer call phone system.

. Obtain quality and company polices, stats and call volume quality.

. Perform other duties as assigned by management.

. First party collections hospital, doctors billing accounts.

Lynda Spelman 110 Barcelona Drive

Universal City, Texas 78148

740-***-****

Email address

acb2op@r.postjobfree.com

WORK HISTORY

Customer Service/Sales 2008 - 2009

Telhio Credit Union-Columbus, Ohio

. Assisting members setting up checking, savings and high yield

savings accounts.

. Inbound/Outbound call center for all five Telhio branches.

. Assisting members with inquires on account balances, transferring

of funds.

. Mailing members product information, setting up CD's, Money

Markets.

Customer Service/Sales 2006 - 2007

CCS Medical - New Albany, Ohio

. Inside sales/customer service of mail order pharmacy of diabetes,

respiratory, ostomy and incontinence, insulin, avail able to

patients.

. Obtained Medicare Part A, B & D and other insurance information

from patients.

. Assist with patient's diabetic meters with instructions on how to

use for testing.

. Obtain insurance information, supplies/product on hand, shipping

schedules.

Customer Service Professional

Columbia Gas of Ohio-Columbus, Ohio 2003-2005

. Assisting 80-100 inbound/outbound calls from customers.

. Evaluated, recalculated billings, payments and accounts.

. Advised/recommended publicized programs for fixed income customers.

. Schedule disconnects/connection of services, emergency/priority

situations.

. When caller's detected smell of gas or main gas line has ruptured.

Education / Training

Associate/Office Administrative

Zane State College, Zanesville, Ohio

Associate/Office Administrative

COTC/OSU Newark Campus, Newark, Ohio

Word Processing/GED

Southern Ohio College, Columbus/Cincinnati, Ohio

911 Telecommunication Dispatcher Training Course

Newark Vocational/CTEC

Accomplished training in emergency dispatching calls for fire, ambulance

and police

For various emergency situations such as: assisting the public by giving

them directions

on a safe way out of fires, car accidents or saving a life when emergency

calls receive into

the 911 call phone lines for assistance.

Contact this candidate