Customer Service Sales

Valerie K Dupuie

***** ********** ** ******, ** *8042

Phone: 586-***-**** E Mail: *******.******@*****.***

Objective

To benefit an organization that can use an enthusiastic young professional with strong communication and organizational

skills who offers a background of excellent performance in medical, insurance, management, customer service, and sales

environment

Experience

AT&T Mobility – Lead Retail Sales Representative 02/2006 – 07/2012

Provide customer service relative to the sale and assist customers in gaining value through product and service education

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Guided employees on upselling product, recognized and capitalized on cross selling opportunities

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Oversaw daily business operations, including scheduling, inventory tracking, as well as weekly and monthly sales reports

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Ensured the highest possible standards of customer service, productivity and profitability through proper training and

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mentoring of sales team

Applied superior skills in providing continual product knowledge as well as competitive market product offerings

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Successfully completed and assisted others in sales process through qualification, special pricing negotiation, proposal

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generation, contract administration, order implementation and post installation follow up

Continuous trainings on the newest products, devices and platforms

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Training completed for device technical support and trouble shooting

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Outstanding knowledge in devices and operating systems

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Month over month not only met but exceeded set individual and team sales goals for mobile devices, tablets, netbooks,

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laptops and home solutions

Annually ranked in the top 10 leading sales representatives in the MI/IN market

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Complete Care Chiropractic Clinic – Office Manager / Chiropractic Assistant 08/2000 – 02/2006

Patient registration, insurance benefit verification, answering multi line phones, schedule patients, greet patients, missed

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appointment follow up, maintained patient traffic flow, collections, computer data entry, filing, set up financial

agreement with patient, produce daily transaction report, electronic patient charting

Responsible for writing case history details of patients and carry out physical examinations

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Take and develop X Rays

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Helped to provide services that help to relieve pain, improve mobility and prevent physical disabilities

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Responsible for other duties such as exercising, massage electrical stimulation, hot and cold packs, laser therapy,

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ultrasound and manual traction

Consult patients upon discharge on health matters such as exercise and nutrition

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Responsible for performing specialized work in pediatrics, sports chiropractic, diagnostic imaging and various other

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chiropractic techniques

Processed patient's billing, statements, reimbursement claims, post transaction and data

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Worked closely with insurance providers to complete claim reconciliation

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Knowledge of medical terminologies, medical laws and ethics

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Handled medical administrative tasks like purchasing, scheduling, payroll, accounting, licensure and HIPAA compliance

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Responsible for hiring, training and conducting counseling and coaching employees

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Handled the responsibility of generating innovative plans and implementing them into the workplace

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Collaborated with Chiropractic Doctors to ensure proper maintenance of up to date medical certifications

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Education

Warren Consolidated Career Preparation Center 09/2000 – 05/2004

Specialized in Medical Careers in a clinical setting. Studied medical terminology, performed EKG and EEG, patient intake,

medical history, phlebotomy, vital signs, physical therapy, occupational therapy, CPR and AED certification, HIPPA

regulations, medical laws, workplace safety and ethics, etc.

Clintondale High School 09/2000 – 05/2004

All subjects studied

Skills

Ability to multitask, Computer experience, with fast, accurate typing skills, Strong organization abilities and attention to

detail, Outstanding customer service skills, Ability to remain calm and professional, even in emergency situations,

Understanding and knowledge of medical terminology, Knowledge of insurance plans and programs, Reliable and motivated

with commitment to ongoing improvement, Experienced in all Microsoft office programs, Strong knowledge of mobility

products services, Software and devices

References available upon request

Contact this candidate