Customer Service Manager

RICK PONTO 608-***-**** **********@*******.***

**05–2012 Steep & Brew, Madison, Wisconsin:

Hired as Cafe Director of the corporation’s flagship coffee shop; lead twelve baristas

toward improving organization, efficiency and customer service. With sales increases

and successful new products, was promoted to Area Manager to also lead the west

Madison location and Farmers Market concession. Developed a modular training

program for new baristas and, working with consultants, successfully implemented a

strategic hiring process focused on improved hospitality and customer service. Serve

Safe certified restaurant manager.

2003–2005 LaserTech, Madison, Wisconsin:

Operated a computerized bulk mail print and sort system producing sequenced

statements.

1994–2002 Game Plan Incorporated, Waupaca, Wisconsin:

Developed, owned and operated a small events and promotions company. Secured

special events contracts to promote products and deliver entertainment packages for a

variety of clients. Contracted as a print and film model/spokes model through several

Wisconsin and Illinois talent and model agencies (addendum follows).

1985–1993 Geneva Fitness & Racquet Center, Lake Geneva, Wisconsin:

As Director of the fitness, racquet sports and outdoor recreation division, lead a staff of

twenty in growing the local membership from 800 to over 1500 members within two

years. Developed and implemented a cost effective college intern program serving 2 6

college students each semester. Created and published a monthly member newsletter.

1981–1985 Americana Resort & Convention Center, Lake Geneva, Wisconsin:

Employed as Resort Recreation Director to manage; 4 swimming pools, bike and boat

rental outlets, ten outdoor tennis courts, a golf driving range and guest activities

program. Developed script and conducted bus tours for the 1100 acre/350 room resort

property. Promoted to Resort Management Trainee and assigned to work each position

of all departments over a one year period. Upon completion of the trainee program,

promoted to Resort Night Manager to oversee evening resort operations.

1977–1982 University of Wisconsin–Stevens Point, Stevens Point, Wisconsin:

Earned a B.S. Degree majoring in Education and selected as top graduate in the major

by HPERA department faculty. With a 3.8 GPA, also was recipient of the UWSP

Albertson Award for outstanding academic, campus and community leadership.

Selected and served for one year as President of Leisure Time Activities University

Activities Board. With three area organizations, worked throughout college as

lifeguard, CPR and first aid instructor.

Interests: Biking, kayaking, scuba diving, downhill skiing, tennis and most outdoor sports.

Addendum RICK PONTO

15 years of experience as a print model, hand model and film/video actor.

Commercials Speaking Roll

Brett Farve locker room sportscaster, NFL Films/Boys & Girls Club of Green Bay

The Finishing Touch, video spokesman, Innovisions

NFL “Feel The Power” commercial, sports commentator, NFL Films

Renard Homes, new home owner, Parish Productions

Flag Pages, corporate executive, Heim Productions

Gandrud Chevrolet, politician, Creative Edge

Image Pro, frustrated meeting chairman, Image Pro

MCSE, computer student, Workforce Communications

Non Speaking Roll

Farm & Fleet, numerous in house commercials over 15 years

Renard Homes, new home owner, Parish Productions

Perkins Restaurants, customer, Pulse Communications

Kohls Easter commercial, father, Moody Productions

Ashley Home Stores, husband shopping, CPI Films

Kubiak Pools, father swimming, Media Management

Menomonee Casino, husband, CPI Films/Media Management

Modern Business Machines, frustrated manager, Media Management

All Car Automotive, customer, Media Management

Spring Window Fashions, party person, Creative Video

Bellin Hospitals, expecting father, Goltz Seering

Industrial Film Shopko Investor Video, father, Forward Directions

Shopko Welcome Video, store manager, Parish Productions

Copps Foods Orientation, customer, Goltz Seering

UDS Technical College, doctor, Workforce Communications

Promotions Cadillac Escalade, spokesmodel at NFL pre game, Greater Wisconsin Cadillac

Dealers

Visa, spokesmodel at EAA event, Pro Performance Marketing

Visa, spokemodel at Green Bay Packer games, PEP Promotions

National Fitness, health club membership sales, Menomonee Falls and Manitowoc

Sharpf’s Identity Apparel, Snap On spokemodel, Snap On Tools

Print Model Over 200 print model bookings over a 15 year period. Regularly booked in Wisconsin

by Shopko, Kohls and Fleet Farm. National ads including with Pepsi, Kelloggs,

Johnsonville and Snap On Tools. Representing agencies included Arlene Wilson/Ford,

Jennifer’s Talent, First Choice, Shirley Hamilton, and Lori Linns.

Theater Playwriter/Assistant Director, “Mommies Can’t Marry, The Bartel Theater, Madison,

Wisconsin.

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